Sonya S. East
Canoga Park
Summary
To acquire a postion within a company where the knowledge and experience I have obtained can be utilized to full potential, while contributing and growing both professionally and personally
Summary of Qualification Assistant Management Position Excellent Customer Service (8 years) Bilingual (English/Spanish) Front Desk/Office Clerical Skills Shipping/Receiving/Inventory knowledge Function Well, Independently and team player
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
27
27
years of professional experience
1
1
Language
Work History
Assistant Manager
Dollars Tree
10.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Wherehouse Lead
Killer merch
04.2017 - 09.2023
- Used daily system logs to document production information, discussing issues with management.
- Oversaw the implementation of visual management systems, enhancing communication and operational efficiency.
- Led the transformation of traditional manufacturing environments to Lean production systems, increasing output.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Created standard work instructions for specific tasks and processes to ensure consistent quality standards were met.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Checked for accuracy of order fulfillment prior to packaging.
- Packaged items with appropriate materials to prevent damage during shipping.
- Tracked outgoing orders to provide shipping status to customers.
- Completed day-to-day duties accurately and efficiently.
Caregiver
In-Home Supportive Services
08.2015 - 06.2016
- Provided transportation
- Cooked nutritious meals for the IHSS recipient
- Helped with morning tasks that involved bathing, dressing
- Kept IHSS recipient accountable to taking medication needed as prescribed by doctor
- Light housekeeping
Clerk/Shipping and Receiving/Human Resources Assistant
Taz Pack InC.
01.2004 - 01.2011
- Fulfillment of all Incoming Company Orders
- Shipping/Receiving Inventory
- Verify/Organizing Customer Order Paperwork fulfilled for the day
- Assisting Human Resources Dept
- With Recruiting/Phoning Temp and On call Employees/Temp Agencies
- Clerical Duties
Sales/Customer Service
Life Uniform
02.2008 - 06.2008
- Customer Service
- Retail
- Assist with Open/Close Store
- Count/Certify/Drop Money in Store Vault
- Assist in Managing Stock Room
Accounts Receivable/Customer Service/Clerical
Green Set
09.2007 - 02.2008
- Create/Distribute Customer Invoices via Person, Mail, Fax
- Assist with all Customer Concerns and questions
- Clerical duties
- Answering Multiple phone calls while multi-asking
Assistant Manager/Sales/Customer Service
Beauty Etc.
01.1999 - 01.2008
- Customer Service
- Cashier
- Inventory/In-Store Stocking
- Open/Close Store Independently
- Manage Store while Supervising 3-6 Employees Daily
- Count/Verify/Deposit all Transactions
Education
Long Beach City College - Psychology, Anthropology, Acting, Music
Long Beach City College
Bowman High School -
Bowman High School
Skills
Team coordination fast learner very dependable would like to grow with the company
Timeline
Assistant Manager
Dollars Tree
10.2025 - Current
Wherehouse Lead
Killer merch
04.2017 - 09.2023
Caregiver
In-Home Supportive Services
08.2015 - 06.2016
Sales/Customer Service
Life Uniform
02.2008 - 06.2008
Accounts Receivable/Customer Service/Clerical
Green Set
09.2007 - 02.2008
Clerk/Shipping and Receiving/Human Resources Assistant
Taz Pack InC.
01.2004 - 01.2011
Assistant Manager/Sales/Customer Service
Beauty Etc.
01.1999 - 01.2008
Long Beach City College - Psychology, Anthropology, Acting, Music
Long Beach City College
Bowman High School -
Bowman High School
Languages
Spanish
Full Professional
References
Available upon Request
Skills
Strong leadership
References
Available upon Request