Sonya Sapriken
Kelowna,BC
Summary
Results-driven consultant with a solid background in customer support and training. Recognized for fostering effective communication and resolving customer inquiries, ready to contribute to enhancing service excellence.
Overview
2026
2026
years of professional experience
Work History
Gift Registry Consultant/Lead Teacher
Hudson’s Bay
Kelowna, British Columbia
11.2012 - 07.2025
- Developed and maintained registry systems for customer transactions and inventory management.
- Assisted customers with product selections and registry inquiries effectively.
- Trained new staff on registry processes and customer service standards.
- Collaborated with marketing team to promote registry events and campaigns.
- Resolved customer concerns regarding registry discrepancies promptly and professionally.
- Scheduled appointments for clients who needed additional support with their registrations.
- Provided customer service and technical assistance regarding registry processes.
- Provided training sessions on how to use the organization's online tools for registering clients.
- Handled incoming calls from customers seeking assistance with their registrations.
- Performed administrative tasks such as filing paperwork, updating records and preparing documents.
- Resolved customer inquiries in a timely manner while providing excellent customer service.
Languages Interpreter
Coral Beach Farms/Jealous Fruits
Kelowna, British Columbia
05.2011 - 09.2011
- Collaborated with healthcare professionals to ensure accurate patient information exchange.
- Maintained confidentiality while handling sensitive client information during sessions.
- Adapted interpretation techniques based on client needs and situational contexts.
- Interpreted phone conversations between people who spoke different languages fluently.
- Advocated on behalf of clients in need of language assistance services.
- Maintained confidentiality of data during interpreting sessions due to sensitive nature of discussions.
- Facilitated communication between Spanish speaking individuals and English speaking organizations.
- Interpreted conference calls and other workplace communications in real-time.
- Provided Spanish-English interpretation services for medical appointments, court hearings, and other legal proceedings.
- Conducted client interviews in Spanish to ensure a thorough understanding of their needs.
Direct Sales Consultant
Self
Nelson, British Columbia
1993 - 02.2011
- Engaged customers to identify their needs and recommend suitable products.
- Developed product knowledge to effectively communicate features and benefits.
- Conducted presentations to demonstrate product value and usage.
- Managed inventory levels to ensure availability of popular items.
- Collaborated with marketing to implement promotional strategies and campaigns.
- Established rapport with clients to foster long-term relationships and loyalty.
- Provided training and support to new sales team members on best practices.
- Developed and implemented sales strategies to increase customer base.
- Maintained records of customer interactions, orders, payments and other relevant information in the CRM system.
- Created innovative ideas for promotions that drove customer engagement.
- Demonstrated excellent communication skills while interacting with clients over phone or email.
- Resolved customer complaints regarding products and services in a timely manner.
- Demonstrated product features to align with customer needs.
- Sold products and services in field for company.
- Operated register, handled cash and processed credit card transactions.
Russian Language teacher
Nelson School District #8
Nelson, British Columbia
09.1991 - 06.1992
- Developed engaging lesson plans for diverse student needs.
- Facilitated interactive language activities to enhance speaking skills.
- Collaborated with colleagues to integrate cultural studies into curriculum.
- Maintained classroom environment conducive to learning and participation.
- Monitored student behavior in order to maintain a safe learning environment at all times.
- Assisted students with understanding grammar, pronunciation, and vocabulary of the Russian language.
- Organized classroom materials such as books, handouts, audio-visual materials, and online resources.
- Created tests and quizzes to assess student performance and progress.
- Encouraged students to practice their skills by engaging them in conversations and activities.
Importer
Desmonte Enterprises ltd
Fort Nelson, British Columbia
05.1988 - 08.1991
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted international business in the Spanish language.
Education
Associate of Arts - Applied Psychology/Communicatiions
Selkirk College
Castlegar01-1992
Associate of Arts - Journalism/ Creative Writing
I.CS.
Toronto, ON06-1987
High School Diploma -
Uruguayan American School
Uruguay, South America06-1978
Skills
- Attention to detail
- Customer communication
- Problem resolution
- Team collaboration
- Event planning and execution
- Excellent communication
Languages
Spanish
Professional
Russian
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Gift Registry Consultant/Lead Teacher
Hudson’s Bay
11.2012 - 07.2025
Languages Interpreter
Coral Beach Farms/Jealous Fruits
05.2011 - 09.2011
Russian Language teacher
Nelson School District #8
09.1991 - 06.1992
Importer
Desmonte Enterprises ltd
05.1988 - 08.1991
Direct Sales Consultant
Self
1993 - 02.2011
Associate of Arts - Applied Psychology/Communicatiions
Selkirk College
Associate of Arts - Journalism/ Creative Writing
I.CS.
High School Diploma -
Uruguayan American School