Summary
Overview
Work History
Education
Skills
Timeline
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Sonya Polfliet

Menifee,Ca

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at PF Changs Restaurant. Recognized for enhancing guest engagement and achieving order accuracy in high-volume settings. Proven ability to foster repeat business through genuine hospitality and effective cash handling, ensuring a welcoming dining experience.

Overview

8
8
years of professional experience

Work History

Server

Sun City Family Restaurant
12.2023 - Current
  • Resolved guest concerns promptly, maintaining a positive dining atmosphere and encouraging repeat visits.
  • Assisted in maintaining cleanliness and organization of dining area, promoting a welcoming environment.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Server

PF Changs Restaurant
07.2020 - Current
  • Delivered exceptional customer service to enhance guest satisfaction and dining experience.
  • Managed order accuracy and timely delivery, ensuring efficient workflow during peak hours.
  • Trained new staff on menu items, service standards, and restaurant protocols to ensure consistency.
  • Collaborated with kitchen staff to coordinate food preparation and expedite orders effectively.
  • Provided recommendations on menu selections, enhancing customer engagement and sales opportunities.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Server

Corkys Kitchen
06.2017 - 07.2020
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Improved dining experience by providing prompt, attentive service to guests.

Education

No Degree - General Studies

San Diego Miramar College
San Diego, CA

General Studies

Mt Carmel
San Diego, CA
06-1990

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Food running
  • High volume dining
  • Order accuracy
  • Table bussing

Timeline

Server

Sun City Family Restaurant
12.2023 - Current

Server

PF Changs Restaurant
07.2020 - Current

Server

Corkys Kitchen
06.2017 - 07.2020

No Degree - General Studies

San Diego Miramar College

General Studies

Mt Carmel

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Sonya Polfliet