Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Sonya Orayou

Old Toronto,ON

Summary

Dynamic sales and customer service professional with a proven track record at Rogers Communications, excelling in upselling and relationship building. Skilled in problem-solving and time management, I consistently exceeded quotas and enhanced customer satisfaction, driving repeat business through trust and effective communication.

Overview

11
11
years of professional experience

Work History

Sales Associate

Rogers Communications
Toronto, ON
04.2019 - 02.2025
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

Customer Service Representative

Arvato Bertelsmann
Kitchener, ON
01.2016 - 03.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Improved resolution time with effective problem-solving for customer complaints.

Customer Support Specialist

Sun Life Financial
Toronto, ON
11.2013 - 02.2016
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
  • Collaborated with cross-functional teams to address complex technical problems, ensuring timely resolutions for customers.

Education

No Degree - Law Clerk

Seneca College of Applied Arts And Technology
North York, None
10-2015

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Product and service knowledge
  • Sales closing
  • Sales presentations
  • Negotiation tactics
  • Upselling and cross selling

Languages

English
Full Professional
Arabic
Professional Working

Timeline

Sales Associate

Rogers Communications
04.2019 - 02.2025

Customer Service Representative

Arvato Bertelsmann
01.2016 - 03.2019

Customer Support Specialist

Sun Life Financial
11.2013 - 02.2016

No Degree - Law Clerk

Seneca College of Applied Arts And Technology
Sonya Orayou