Sonya Orayou
Old Toronto,ON
Summary
Dynamic sales and customer service professional with a proven track record at Rogers Communications, excelling in upselling and relationship building. Skilled in problem-solving and time management, I consistently exceeded quotas and enhanced customer satisfaction, driving repeat business through trust and effective communication.
Overview
11
11
years of professional experience
Work History
Sales Associate
Rogers Communications
04.2019 - 02.2025
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Customer Service Representative
Arvato Bertelsmann
01.2016 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved resolution time with effective problem-solving for customer complaints.
Customer Support Specialist
Sun Life Financial
11.2013 - 02.2016
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
- Collaborated with cross-functional teams to address complex technical problems, ensuring timely resolutions for customers.
Education
No Degree - Law Clerk
Seneca College of Applied Arts And Technology
North York, None10-2015
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
- Sales closing
- Sales presentations
- Negotiation tactics
- Upselling and cross selling
Languages
English
Full Professional
Arabic
Professional Working
Timeline
Sales Associate
Rogers Communications
04.2019 - 02.2025
Customer Service Representative
Arvato Bertelsmann
01.2016 - 03.2019
Customer Support Specialist
Sun Life Financial
11.2013 - 02.2016
No Degree - Law Clerk
Seneca College of Applied Arts And Technology
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