Sonya Malhi

• Lead and supervise a team of purchasing professionals and supervisors supporting organization-wide service delivery.
• Develop, implement, and maintain policies, procedures, and performance measures aligned with corporate objectives and service standards.
• Evaluate operational effectiveness using KPIs and reporting, identifying trends and implementing improvements to increase efficiency and consistency.
• Strengthen internal and external stakeholder relationships through clear communication, service accountability, and collaborative problem-solving.
• Partner cross-functionally with finance, sales, and marketing to support coordinated initiatives and resource planning.

Impact:

• Improved service consistency across teams through standardized processes and reporting
• Enhanced stakeholder satisfaction by proactively addressing performance gaps

• Supervised and developed a team of 9 Buyers, supporting onboarding, training, performance management, and career development.
• Coordinated cross-departmental projects and initiatives, ensuring timelines, service standards, and operational priorities were met.
• Developed and maintained performance reports and dashboards to monitor workload, outcomes, and service levels.
• Evaluated workflows and implemented process improvements that enhanced efficiency and service delivery.
• Acted as a key liaison between departments to resolve issues, manage priorities, and support organizational objectives.

Impact:

• Supported consistent achievement of departmental KPIs
• Improved data accuracy and reporting reliability for leadership decision-making

• Coordinated high-value public sector procurement programs for federal and provincial clients, including RCMP and government ministries.
• Managed purchase orders exceeding $100K, ensuring compliance with government contracts, service agreements, and timelines.
• Collaborated with internal teams and external partners to coordinate logistics, resolve issues, and evaluate service effectiveness.
• Prepared performance updates and reports for stakeholders, supporting transparency and continuous improvement.

Impact:

• Successfully managed a $20M+ public sector backorder portfolio
• Ensured contract compliance and timely execution across multiple government stakeholders

• Coordinated end-to-end procurement programs, balancing service delivery, inventory management, and stakeholder expectations.
• Analyzed trends and reporting data to support forecasting, planning, and operational improvements.
• Supported onboarding and training of new team members and contributed to the development of standardized procedures and manuals.
• Built strong internal and external partnerships to support timely service delivery and issue resolution.

• Led cross-functional coordination between marketing, finance, and vendor partners to implement and evaluate funding programs.
• Developed forecasts, tracked outcomes, and ensured compliance with contractual and financial requirements.
• Acted as a single point of contact for partner program execution, reporting, and issue resolution.

Impact:

• Improved efficiency and accountability in partner program management
• Strengthened collaboration across departments and external partners

• Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
• Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
• Assisted customers with sales needs such as inventory and shipping questions.
• Managed customer accounts, responding to inquiries and resolving customer service issues

• Delivered customer-focused financial services while ensuring compliance with regulatory and risk management standards.
• Managed sensitive client interactions, balancing service excellence with policy adherence.
• Managed 100+ inbound calls daily