Summary
Overview
Work History
Education
Skills
Timeline
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Sonya Lauzon

Quinte West,ON

Summary

A friendly and ethical individual with 10+ years of experience in the call center industry. I am known to be empathetic, patient, and professional, and I'm seeking an opportunity to contribute my skills in customer service. My previous experience has helped me grow and refine my ability to communicate and handle diverse tasks in high-pressure situations.

Overview

3
3
years of professional experience

Work History

Account Executive

SignMore/AnswerForce at AnywhereWorks
05.2023 - Current
  • Inbound and outbound calls in high volume capacity, meeting company-wide metrics and KPI's consistently
  • Sales of reception services to Real Estate professionals and also to Trade businesses throughout the U.S., Canada, and the UK.
  • Always camera-ready and comfortable with live video presentations.
  • Outbound calling to warm market leads, cold calling experience and also email and text.
  • Experienced with Salesforce, Setmore, and Hubspot.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Organized trade shows and events to promote company products or services in the marketplace.
  • Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
  • Attended weekly team meetings to review performance goals and objectives.

Sales Development Associate

SignMore/AnywhereWorks
10.2022 - 05.2023
  • Assisted Account Executive(s) with various tasks such as lead follow up via voice or email, documentation of conversations, and creating next step follow up plan.
  • Gathered lead information and created Client profiles in DistributedSource.
  • Maintained positive and professional working relationship with peers, management and support resources.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Set appointments to present solutions to prospective customers.
  • Familiar with SalesForce CRM and Microdoft Office

LEX Reception

Anywhere Works
08.2022 - 10.2022
  • High inbound call taking
  • Updated and recorded customer or client information to maintain accounts.
  • Maintained professional tone at all times, including during peak rush hours.
  • Scheduled and confirmed appointments.
  • Offered friendly greetings and assistance to incoming customers.

Education

High School Diploma -

Laurier Secondary School
London, ON
06-1991

Skills

  • Sales proficiency
  • Relationship building and management
  • Interpersonal Skills
  • Strong presentation skills
  • Managing client relationships
  • Written and verbal communication
  • Performance Tracking
  • Lead Generation

Timeline

Account Executive

SignMore/AnswerForce at AnywhereWorks
05.2023 - Current

Sales Development Associate

SignMore/AnywhereWorks
10.2022 - 05.2023

LEX Reception

Anywhere Works
08.2022 - 10.2022

High School Diploma -

Laurier Secondary School

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Sonya Lauzon