Sonya La Penna
Waterloo,ON
Summary
Enthusiastic University student motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful devising satisfying solutions to complex problems.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Functional Medicine Uptown
01.2024 - Current
- Managed sensitive patient information, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments, managing patient flow.
- Ensured communication between labs for diagnostic test kits, blood requisitions and prescriptions.
Physiotherapy Assistant
Physiomed Waterloo
09.2023 - 12.2023
- Supported physiotherapists during assessments and evaluations, ensuring comprehensive data collection for effective treatment planning.
- Guided patients through assigned exercise protocols- advancing or regressing treatment as needed.
- Provided hands-on assistance to patients during exercises, ensuring safety and proper technique at all times.
- Operated Interferrential Current, Ultrasound and Laser tools.
Physiotherapy Assistant
Physiomed- Yorkdale
01.2023 - 04.2023
- Worked closely alongside primary physiotherapists, taking detailed notes on their findings during evaluations for further input into patient treatment plans.
- Managed inventory of therapy equipment, ensuring a clean and well-stocked environment for optimal patient care.
- Contributed to increased patient satisfaction by providing compassionate care and maintaining a positive attitude during sessions.
- Adapted exercises to suit varied ages and abilities for personalized patient care.
Rhythmic Gymnastics Coach
Kalev Estienne Rhythmic Gymnastics Club
05.2022 - 08.2022
- Collaborated with other coaches to create a supportive and competitive team environment.
- Streamlined coaching techniques for improved skill development and competition readiness.
- Developed choreography routines that showcased each athlete''s strengths while adhering to competition requirements.
- Provided individualized feedback and guidance to help athletes reach their full potential.
Education
Bachelor of Science - Honour Kinesiology
University of Waterloo
Waterloo, ON05-2026
High School Diploma -
Lawrence Park Collegiate Institute
Toronto, ON06-2021
Skills
- Critical Thinking Skills
- Organizational Skills
- Multitasking ability
- Customer Service
- Verbal and written communication
Languages
English
Native or Bilingual
French
Limited Working
Certification
- CPR/First Aid certified as of August 2023
Timeline
Patient Care Coordinator
Functional Medicine Uptown
01.2024 - Current
Physiotherapy Assistant
Physiomed Waterloo
09.2023 - 12.2023
Physiotherapy Assistant
Physiomed- Yorkdale
01.2023 - 04.2023
Rhythmic Gymnastics Coach
Kalev Estienne Rhythmic Gymnastics Club
05.2022 - 08.2022
Bachelor of Science - Honour Kinesiology
University of Waterloo
High School Diploma -
Lawrence Park Collegiate Institute
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