Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sonya Hutton

Edmonton,AB

Summary

Seeking to work as a food and beverage server, bringing 15+ years of experience serving in a high-volume environment; exceptional ability to anticipate the needs of guests, high level of attention to detail, organization, and a deep sense of urgency, to help the company create the desired premier fan experience for guests.

Overview

18
18
years of professional experience

Work History

SERVER/BARTENDER

ORIGINAL JOES
03.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

TRIAGE

INSIGHT MEDICAL IMAGING
09.2020 - 12.2022
  • Conducted patient intake and triage procedures.
  • Evaluated patients for effective triage and treatment.
  • Enhanced patient satisfaction through compassionate communication and timely triage responses.
  • Reduced patient wait times with effective triage and resource allocation strategies.
  • Reduced patient wait time through effective triage and prioritization.

SERVER

1st RND
07.2014 - 07.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

HOSTESS/SERVER

TONY ROMA'S
11.2013 - 07.2014
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

SERVER/SUPERVISOR

RED ROBIN
04.2006 - 02.2011
  • Trained new servers on company policies, procedures, and best practices for exceptional guest service.
  • Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
  • Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
  • Coordinated staff schedules to ensure adequate coverage during busy periods without sacrificing quality of service or employee satisfaction.
  • Consistently met or exceeded sales targets by effectively promoting daily specials and suggesting appropriate meal pairings.

Education

Nursing - Nursing

PIMA Medical Institute
Phoenix, Arizona
02.2011

Skills

  • Exceptional customer service
  • Guest Engagement
  • Strong Work Ethic
  • Cash Handling
  • Hospitality service expertise
  • High-volume dining
  • Banquet Coordination

Languages

English
Native or Bilingual

Timeline

SERVER/BARTENDER

ORIGINAL JOES
03.2023 - Current

TRIAGE

INSIGHT MEDICAL IMAGING
09.2020 - 12.2022

SERVER

1st RND
07.2014 - 07.2016

HOSTESS/SERVER

TONY ROMA'S
11.2013 - 07.2014

SERVER/SUPERVISOR

RED ROBIN
04.2006 - 02.2011

Nursing - Nursing

PIMA Medical Institute

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Sonya Hutton