Sonya Hickman Meijer
Nanaimo,BC
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Personal Trainer
North End Fitness
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
Terminal Attendant
BC Ferries
02.2013 - 12.2024
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
Customer Service Attendant
BC Ferries
06.1996 - 06.2012
- Enhanced customer satisfaction by consistently providing prompt and courteous service.
- Contributed to a positive work environment by collaborating with colleagues in addressing challenging situations as a cohesive team.
- Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
- Provided support during peak hours, contributing to smooth operations and minimal wait times for customers.
- Promoted company products and services, resulting in increased sales and revenue.
- Assisted customers in navigating company website and online services, promoting ease of use and accessibility.
- Participated in ongoing training sessions to stay informed on industry trends, best practices, and new product offerings for effective client communication.
- Maintained comprehensive knowledge of product offerings, enabling accurate information provision to customers upon request.
- Streamlined processes for handling inquiries, reducing wait times and increasing efficiency.
- Developed rapport with clientele by actively listening to concerns and providing appropriate solutions or referrals when necessary.
- Proactively anticipated potential issues or roadblocks by monitoring common patterns among customer concerns; suggested improvements to management as appropriate.
- Collaborated with team members to improve overall customer service standards within the company.
- Exceeded performance goals regularly while maintaining a high level of professionalism under pressure from high call volumes or difficult interactions.
- Served as a mentor for new hires, providing guidance and support in their transition into the Customer Service Attendant role.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Grade 12 -
Gulf Island Secondary
Salt Spring Island, BC1988
Skills
- Passion for fitness
- Strength training
- Exercise program design
- Motivational coaching
Certification
Passenger Safety Management
Marine basic first aid
RFD Marin Ark Sweeper
Marine Evacuation Chute-DBC Twin Track
Prevention of Violence in the Workplace
Rescue Shepherd Boat
Marine Emergency Duties-B1
Marine Emergency Duties-B2
Timeline
Terminal Attendant
BC Ferries
02.2013 - 12.2024
Customer Service Attendant
BC Ferries
06.1996 - 06.2012
Passenger Safety Management
Marine basic first aid
RFD Marin Ark Sweeper
Marine Evacuation Chute-DBC Twin Track
Prevention of Violence in the Workplace
Rescue Shepherd Boat
Marine Emergency Duties-B1
Marine Emergency Duties-B2
Personal Trainer
North End Fitness
Grade 12 -
Gulf Island Secondary