Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sonya Hickman Meijer

Nanaimo,BC

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Personal Trainer

North End Fitness
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Assisted clients with personal fitness goals through realistic objectives.
  • Improved client fitness levels by developing personalized workout plans and monitoring progress.
  • Increased client retention through consistent communication, motivation, and support.
  • Explained exercise modifications and contraindicated movements to participants with history of injury.
  • Maintained up-to-date knowledge of fitness training methods to inform approach.

Terminal Attendant

BC Ferries
02.2013 - 12.2024
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Collaborated with team members to improve overall service quality and guest experience.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
  • Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.

Customer Service Attendant

BC Ferries
06.1996 - 06.2012
  • Enhanced customer satisfaction by consistently providing prompt and courteous service.
  • Contributed to a positive work environment by collaborating with colleagues in addressing challenging situations as a cohesive team.
  • Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
  • Provided support during peak hours, contributing to smooth operations and minimal wait times for customers.
  • Promoted company products and services, resulting in increased sales and revenue.
  • Assisted customers in navigating company website and online services, promoting ease of use and accessibility.
  • Participated in ongoing training sessions to stay informed on industry trends, best practices, and new product offerings for effective client communication.
  • Maintained comprehensive knowledge of product offerings, enabling accurate information provision to customers upon request.
  • Streamlined processes for handling inquiries, reducing wait times and increasing efficiency.
  • Developed rapport with clientele by actively listening to concerns and providing appropriate solutions or referrals when necessary.
  • Proactively anticipated potential issues or roadblocks by monitoring common patterns among customer concerns; suggested improvements to management as appropriate.
  • Collaborated with team members to improve overall customer service standards within the company.
  • Exceeded performance goals regularly while maintaining a high level of professionalism under pressure from high call volumes or difficult interactions.
  • Served as a mentor for new hires, providing guidance and support in their transition into the Customer Service Attendant role.
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Grade 12 -

Gulf Island Secondary
Salt Spring Island, BC
1988

Skills

  • Passion for fitness
  • Strength training
  • Exercise program design
  • Motivational coaching

Certification

Passenger Safety Management

Marine basic first aid

RFD Marin Ark Sweeper

Marine Evacuation Chute-DBC Twin Track

Prevention of Violence in the Workplace

Rescue Shepherd Boat

Marine Emergency Duties-B1

Marine Emergency Duties-B2

Timeline

Terminal Attendant

BC Ferries
02.2013 - 12.2024

Customer Service Attendant

BC Ferries
06.1996 - 06.2012

Passenger Safety Management

Marine basic first aid

RFD Marin Ark Sweeper

Marine Evacuation Chute-DBC Twin Track

Prevention of Violence in the Workplace

Rescue Shepherd Boat

Marine Emergency Duties-B1

Marine Emergency Duties-B2

Personal Trainer

North End Fitness

Grade 12 -

Gulf Island Secondary
Sonya Hickman Meijer