Sonya G Hiran
Olds,Canada
Summary
Well-organized housekeeper possessing excellent time management and cleaning skills. A trustworthy professional openly accepts direction and follows through. Demonstrates in-depth knowledge of cleaning equipment operations. Also has5 years of experience in Retail industry as well and loves interacting with the Customers and guests.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housekeeper
Best Western Plus
Saskatchewan, Canada
06.2023 - 12.2023
- Sweeping, Cleaning, Vacuuming, Bathroom and bedroom cleaning, Mopping
- Cleaned 15 hotel rooms per day, including stay in
- Cleaned office, cafeteria, indoor swimming pool, and public areas as scheduled with the prescribed cleaning machines and procedures.
Production Worker
Thunder Creek
Saskatchewan, Canada
02.2023 - 04.2013
- Packing goods for shipping
- Assemble goods on production lines
- Verify products for quality assurance purposes
- Maintain equipment and work areas.
Customer Service Associate
Amazon
Bangalore, India
04.2018 - 11.2022
- 55 months of Retail experience
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Answered customer telephone calls promptly to avoid on-hold wait times
- Distributed information to in-store guests and answered questions to serve needs and drive sales.
Cashier
SFC Plus
Kochi, India
03.2017 - 03.2018
- Greeted customers at arrival and offered assistance
- Handled cash and cash operations
- Answered store phone calls and offered assistance accordingly.
Cook
Alakapuri Restaurant
Kochi, India
02.2016 - 01.2017
- Cooked varieties of Biriyani, Chicken 65, Chicken Curry etc
- Washed the dishes
- During peak hour, also became a Server as per the requirement.
Education
Post Diploma Certificate - Hospitality And Tourism Management
Olds College
Olds, AB10-2024
Post Graduation Certificate - Business Management
Saskatchewan Polytechnic
Moose Jaw, SK12.2023
Associate of Arts - English Literature And Communication Skills
Mahatma Gandhi University
Kerala, India03-2018
Skills
- Customer Service
- Good Communication Skills
- Complaint Handling
- Engaging personality
- Building Customer Loyalty
- Restaurant Experience
- Organizational skills
- Positive attitude
- Calm under press
- Safe Cleaning With Chemicals
- Customer-Oriented
Certification
- Certified in OHS Standard First Aid, CPR-CC and AED (02/2023)
- Certified in SafeCheck Canadian Food Safety Certification (January 2024)
- Certified in ProServe Liquor Staff Training License (01/2024)
- Certified in WHMIS (January 2024)
- Certified in Fire Extinguisher Safety (01/2024)
- Certified in ProTect Security Staff Training License (02/2024)
Accomplishments
- Shinning Star Award
- Customer Obsession Award
- Best Performer Award
Timeline
Housekeeper
Best Western Plus
06.2023 - 12.2023
Production Worker
Thunder Creek
02.2023 - 04.2013
Customer Service Associate
Amazon
04.2018 - 11.2022
Cashier
SFC Plus
03.2017 - 03.2018
Cook
Alakapuri Restaurant
02.2016 - 01.2017
Post Diploma Certificate - Hospitality And Tourism Management
Olds College
Post Graduation Certificate - Business Management
Saskatchewan Polytechnic
Associate of Arts - English Literature And Communication Skills
Mahatma Gandhi University
- Certified in OHS Standard First Aid, CPR-CC and AED (02/2023)
- Certified in SafeCheck Canadian Food Safety Certification (January 2024)
- Certified in ProServe Liquor Staff Training License (01/2024)
- Certified in WHMIS (January 2024)
- Certified in Fire Extinguisher Safety (01/2024)
- Certified in ProTect Security Staff Training License (02/2024)
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