SONYA FOREMAN
Tillsonburg,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Operations Manager
Skyview Pool and Spa
09.2022 - 02.2024
- Oversee admin staff with quoting of new installations, renovations, hot tubs and equipment sales.
- Service and maintenance scheduling and follow up.
- Manage job site administration duties, such as reviewing/submitting employee timesheets and completing/maintaining daily logs.
- Customer liaison.
- Scheduling work daily in three departments and organizing crews.
- Ensure appropriate quantities of correct materials are on each site prior to commencing daily work.
- Oversee residential construction sites to ensure compliance with design, job specifications, regulations and safety codes.
- Complete job site inspections periodically through out construction phases to ensure client specifications are being met.
- Ensure proper manpower levels are available on site each day to ensure each stage of completion is met on schedule.
- Provide leadership for employee relations through effective communications through coaching, training and development.
- Ensure all persons on construction, service and maintenance sites are always using required personal protective equipment properly and are properly trained.
- Ensure all employees are performing duties in compliance with company policies and standards for cost control, waste reduction, quality, safety and complete and on-time delivery.
- Handle employee complaints and incidents, including conflict resolution, accidents, health and safety concerns, work refusals, and investigations.
- Act as technical consultant in particular field of expertise.
- Provide informal feedback and coaching to staff on an ongoing basis.
- Ensure vehicle inspection reports are completed by employees daily and maintenance of vehicles is performed on a regular basis by a professional.
- Ensure all required government paperwork such as ownership, CVOR and insurance are current and in glove box of all vehicles.
- Ensure equipment used on job sites is inspected prior to leaving company grounds, for any issues or potential issues. Ensure all maintenance is completed by a professional.
Pool Sales & Design/Construction/Customer Service
Custom Leisurescapes
01.2015 - 01.2022
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed persuasive sales presentations showcasing unique design solutions tailored to specific client needs.
- Provided ongoing support for existing clients, ensuring any concerns were addressed promptly to maintain high levels of satisfaction.
- Increased sales by developing and maintaining strong relationships with clients and identifying their design needs.
- Delivered exceptional customer service through in-depth product knowledge, understanding client preferences, and offering suitable solutions.
- Generated new leads by networking with potential clients, attending industry events, and leveraging social media platforms.
- Prioritized helping customers over completing other routine tasks in store.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing revenue.
- Conducted comprehensive consultations to assess client needs, offer expert advice, and present tailored design solutions.
- Used in-store system to locate inventory and place special orders for customers.
- Identified cross-selling opportunities within existing client base, promoting the full range of design services offered by the company.
- Developed strong rapport with customers and created positive impression of business.
- Maximized revenue opportunities by upselling additional products or services during client consultations when appropriate.
- Listened to customer needs and desires to identify and recommend optimal products.
- Streamlined the sales process by efficiently managing a pipeline of prospective clients from initial contact to project completion.
- Expanded clientele base by proactively seeking referrals from satisfied customers.
- Managed multiple projects concurrently while maintaining attention to detail and quality control throughout the design process.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Exceeded sales targets consistently through diligent prospecting efforts and effective negotiation skills in closing deals.
- Demonstrated leadership skills in managing projects from concept to completion.
- Paid attention to detail while completing assignments.
- Gained strong leadership skills by managing projects from start to finish.
Sales Manager/Co-Ordinator
CDN Carports
01.2014 - 01.2015
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Prepared sales presentations for clients showing success and credibility of products.
- Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Instructor/Mentor/Band Officer
153 Varnavair Royal Canadian ACS
01.2004 - 01.2014
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Optimized learning plans based on student performance and feedback.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Increased student participation via engaging lectures and assignments.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Tested and evaluated students on materials presented in workshops and classes.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Shifted between formal and informal methods of teaching to keep students engaged.
Pool Sales & Design/Construction/Customer Service
Backyard Watercreations Inc.
01.2000 - 01.2014
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Enhanced company reputation by participating in community events, representing the brand professionally at all times.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed persuasive sales presentations showcasing unique design solutions tailored to specific client needs.
- Provided ongoing support for existing clients, ensuring any concerns were addressed promptly to maintain high levels of satisfaction.
- Increased sales by developing and maintaining strong relationships with clients and identifying their design needs.
- Delivered exceptional customer service through in-depth product knowledge, understanding client preferences, and offering suitable solutions.
- Generated new leads by networking with potential clients and attending industry events.
- Prioritized helping customers over completing other routine tasks in store.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing revenue.
- Established credibility as a trusted advisor by staying current on industry trends, market conditions, and competitive landscape analysis.
- Used in-store system to locate inventory and place special orders for customers.
- Secured repeat business by fostering long-term relationships with satisfied clients through regular check-ins and after-sales support.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Expanded clientele base by proactively seeking referrals from satisfied customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed and maintained courteous and effective working relationships.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked effectively in fast-paced environments.
- Gained strong leadership skills by managing projects from start to finish.
Accounts Payable/Service Satisfaction Co-Ordinator
Stauffer Motors LTD
01.2000 - 01.2002
- Monitored front areas so that questions could be promptly addressed.
- Entered data, generated reports, and produced tracking documents.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Organized company-wide events that boosted employee morale and cultivated team spirit within the organization.
- Used job-related software to draft and finalize written correspondence and documentation.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Inventoried and ordered office supplies to maintain availability of products.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service/Office, Auction Clerk
McKenzies Associated Auctioneers
01.1999 - 01.2000
- Facilitated smooth auctions by coordinating with auctioneers, clients, and staff to maintain proper cataloging of items.
- Assisted in marketing efforts to attract potential bidders by distributing event materials such as flyers or brochures.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Helped maintain an organized workspace for efficient processing of incoming shipment deliveries related to upcoming auctions.
- Created and maintained detailed records of all office activities.
- Compiled and analyzed data to produce reports.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Edited and proofread documents for accuracy and completeness.
- Supported staff on special assignments and projects.
- Demonstrated flexibility when adapting to changes in auction schedules, adapting quickly to new tasks as needed.
- Utilized office management software to record and track customer information.
- Enhanced customer satisfaction through prompt and accurate invoice generation for auction items.
- Expedited check-in process for bidders by efficiently handling documentation, identification verification, and payment procedures.
- Enhanced data accuracy within company systems by carefully entering bidder information into databases.
- Collaborated closely with coworkers during live events to ensure seamless execution from start to finish.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promoted positive client relations through effective communication regarding auction details, policies, and procedures.
- Processed incoming and outgoing mail and packages according to established procedures.
- Contributed to a successful auction environment by maintaining a professional demeanor and providing exceptional customer service.
Education
Accounting/Bookkeeping
Fanshawe College of Applied Arts And Technology
London, ONSkills
- Excellent time management
- Diverse multi-tasker
- Reliable and dependable
- Flexible, energetic, and organized
- Exceptional sales history
- Excellent communication skills
- Effective team leader
- Creative store planning and design
- Resolution orientated
- Direct Sales
- Customer Relations
- Sales Presentations
- Customer Retention
Accomplishments
- Maintained 100% complete customer satisfaction and achieved a high level of excellent customer reviews
- Increased sales goals between 25% - 30% over the course of the last five years
- Received awards for sales and design
- Received Circle of Excellence Award for product knowledge and sales
- Maintained exceptional employee relations resulting in very low employee turn over
- Maintained excellent control resulting in zero discrepancies at year end
- Excelled at establishing rapport with new suppliers and establishing account
- Streamlined business operations to optimize efficiency
- Maintained operation budget to maximize bottom line
Roles And Responsibilities
- Promoted the business using various social media platforms
- Consistently meeting the needs of existing and potential clients through the professional delivery of presentations and demonstrations
- Researched service gaps and provided sales quotes
- Resolved problems that arose such as customer complaints and inventory shortages
- Hired, trained and arranged for training of new staff
- Maintained computerized inventory records
- Prepared presentation to staff regarding company rules, regulations and procedures
- Coordinated administration duties including budget submissions, contracts and work schedules
- Maintained all A/R and A/P records and reconciliation
- Maintained job costing for projects
- Set up and maintained accounts using QuickBooks and Evous
- Organized and scheduled service team, followed up with service call then billed accordingly
Timeline
Operations Manager
Skyview Pool and Spa
09.2022 - 02.2024
Pool Sales & Design/Construction/Customer Service
Custom Leisurescapes
01.2015 - 01.2022
Sales Manager/Co-Ordinator
CDN Carports
01.2014 - 01.2015
Instructor/Mentor/Band Officer
153 Varnavair Royal Canadian ACS
01.2004 - 01.2014
Pool Sales & Design/Construction/Customer Service
Backyard Watercreations Inc.
01.2000 - 01.2014
Accounts Payable/Service Satisfaction Co-Ordinator
Stauffer Motors LTD
01.2000 - 01.2002
Customer Service/Office, Auction Clerk
McKenzies Associated Auctioneers
01.1999 - 01.2000
Accounting/Bookkeeping
Fanshawe College of Applied Arts And Technology
Similar Profiles
Jose AlemanJose Aleman
Business Consultant at Pool Spa & Genusies/DBA Preminier pool serviceBusiness Consultant at Pool Spa & Genusies/DBA Preminier pool service
Nancy ZabicaNancy Zabica
Office Manager at Pool Doctor/Australian Pool & Spa CoOffice Manager at Pool Doctor/Australian Pool & Spa Co
Treven BarnettTreven Barnett
Pool Construction at Holiday Pool Inc./J&S Pool & SpaPool Construction at Holiday Pool Inc./J&S Pool & Spa
Christine AndersonChristine Anderson
Receptionist at Broadway Family DentalReceptionist at Broadway Family Dental
Munazzah JavedMunazzah Javed
Clerical Supervisor, Outpatient Mental Health Services at Woodstock HospitalClerical Supervisor, Outpatient Mental Health Services at Woodstock Hospital