Overview
Work History
Education
Skills
Timeline
Generic

Sonya Dubreuil

Howley ,NL

Overview

20
20
years of professional experience

Work History

Cashier

Dollarama Store
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Housekeeping Room Attendant

Deer Lake Motel
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Responded to requests from patrons for linens and toiletries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.

Housekeeping Room Attendant

Vances Motor Inn
01.2004 - 10.2010
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Responded to requests from patrons for linens and toiletries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Handled requests for extra linens, toiletries and other supplies.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Sorted, laundered and put away various laundry items.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Polished fixtures to achieve professional shine and appearance.

Kitchen Hand

Vance’s Motor Inn
01.2004 - 10.2010
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Transported food items from storage areas to kitchen for prepping.
  • Followed recipes and chef instructions to prepare food correctly.
  • Plated and presented food following chef requirements.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Learned other teammates' work tasks to train as backup.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Monitored food temperatures and quality throughout shifts.
  • Cleaned and maintained work areas, equipment and utensils.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Followed food safety practices and sanitation guidelines.
  • Removed trash and cleaned kitchen garbage containers.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Maintained composure and work quality while under stress.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Stocked and rotated food items according to expiration dates.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Maintained high personal grooming standards and uniform presentation.
  • Used manual or electric appliances to clean, peel, slice and trim foods.
  • Assisted in setting up and breaking down kitchen stations.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Seasoned and cooked food according to recipes or personal judgment and experience.

Customer Service Representative

Circle K
07.2023 - 10.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

General Construction Laborer

Quantum Builders
05.2021 - 08.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Performed general construction work on both residential and commercial building projects.
  • Assisted crew members with complex tasks requiring close teamwork and coordination to meet quality specifications.
  • Kept sites clean and organized to decrease accidents and increase overall productivity.
  • Finished projects by sealing paints or stains, polishing surfaces and cleaning work sites.

General Construction Laborer

Olividel
05.2020 - 10.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Performed general construction work on both residential and commercial building projects.
  • Assisted crew members with complex tasks requiring close teamwork and coordination to meet quality specifications.
  • Kept sites clean and organized to decrease accidents and increase overall productivity.
  • Worked with public to maintain control of traffic in and around job sites, directing cars safely around and through active construction areas.

Education

W.c Eaket Secondary
Blind River, ON

Skills

  • Returns Processing
  • Customer Assistance
  • Product Restocking
  • Cash Register Operation
  • Payment Processing
  • POS Systems
  • ID Verification
  • Cash Handling
  • Payment Collection
  • Customer Service
  • Loyalty Program Promotion
  • Refunds and Exchanges
  • Merchandise Restocking
  • Order Taking
  • Refund Handling
  • Cash Register Systems
  • Identification Checks
  • POS System Operations
  • Loss Prevention
  • Cleaning and Sanitizing
  • Inventory Control
  • Daily Reporting
  • Spirit, Wine, and Beer Expertise
  • Customer Relations
  • Point of Sale Operation
  • Currency Counting
  • Liquor Regulations and Compliance
  • Conflict Resolution
  • Liquor Law Compliance
  • Money Handling
  • Point-Of-Sale System Operation
  • Written and Verbal Communication

Timeline

Customer Service Representative

Circle K
07.2023 - 10.2023

General Construction Laborer

Quantum Builders
05.2021 - 08.2021

General Construction Laborer

Olividel
05.2020 - 10.2020

Housekeeping Room Attendant

Vances Motor Inn
01.2004 - 10.2010

Kitchen Hand

Vance’s Motor Inn
01.2004 - 10.2010

W.c Eaket Secondary

Cashier

Dollarama Store

Housekeeping Room Attendant

Deer Lake Motel

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Sonya Dubreuil