Sonya Dubreuil
Howley ,NL
Overview
20
20
years of professional experience
Work History
Cashier
Dollarama Store
Espanola, ON
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Housekeeping Room Attendant
Deer Lake Motel
Deer Lake, NL
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Responded to requests from patrons for linens and toiletries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
Housekeeping Room Attendant
Vances Motor Inn
Spanish Ontario
01.2004 - 10.2010
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Responded to requests from patrons for linens and toiletries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Handled requests for extra linens, toiletries and other supplies.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Sorted, laundered and put away various laundry items.
- Rotated linens in storerooms and replenished when supplies ran low.
- Washed and put away kitchen dishes, utensils and glassware.
- Polished fixtures to achieve professional shine and appearance.
Kitchen Hand
Vance’s Motor Inn
Spanish Ontario
01.2004 - 10.2010
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Transported food items from storage areas to kitchen for prepping.
- Followed recipes and chef instructions to prepare food correctly.
- Plated and presented food following chef requirements.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Learned other teammates' work tasks to train as backup.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Monitored food temperatures and quality throughout shifts.
- Cleaned and maintained work areas, equipment and utensils.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Followed food safety practices and sanitation guidelines.
- Removed trash and cleaned kitchen garbage containers.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Maintained composure and work quality while under stress.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Stocked and rotated food items according to expiration dates.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Maintained high personal grooming standards and uniform presentation.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Assisted in setting up and breaking down kitchen stations.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Seasoned and cooked food according to recipes or personal judgment and experience.
Customer Service Representative
Circle K
Deer Lake, NL
07.2023 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
General Construction Laborer
Quantum Builders
Espanola
05.2021 - 08.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general construction work on both residential and commercial building projects.
- Assisted crew members with complex tasks requiring close teamwork and coordination to meet quality specifications.
- Kept sites clean and organized to decrease accidents and increase overall productivity.
- Finished projects by sealing paints or stains, polishing surfaces and cleaning work sites.
General Construction Laborer
Olividel
Espanola
05.2020 - 10.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general construction work on both residential and commercial building projects.
- Assisted crew members with complex tasks requiring close teamwork and coordination to meet quality specifications.
- Kept sites clean and organized to decrease accidents and increase overall productivity.
- Worked with public to maintain control of traffic in and around job sites, directing cars safely around and through active construction areas.
Education
W.c Eaket Secondary
Blind River, ONSkills
- Returns Processing
- Customer Assistance
- Product Restocking
- Cash Register Operation
- Payment Processing
- POS Systems
- ID Verification
- Cash Handling
- Payment Collection
- Customer Service
- Loyalty Program Promotion
- Refunds and Exchanges
- Merchandise Restocking
- Order Taking
- Refund Handling
- Cash Register Systems
- Identification Checks
- POS System Operations
- Loss Prevention
- Cleaning and Sanitizing
- Inventory Control
- Daily Reporting
- Spirit, Wine, and Beer Expertise
- Customer Relations
- Point of Sale Operation
- Currency Counting
- Liquor Regulations and Compliance
- Conflict Resolution
- Liquor Law Compliance
- Money Handling
- Point-Of-Sale System Operation
- Written and Verbal Communication
Timeline
Customer Service Representative
Circle K
07.2023 - 10.2023
General Construction Laborer
Quantum Builders
05.2021 - 08.2021
General Construction Laborer
Olividel
05.2020 - 10.2020
Housekeeping Room Attendant
Vances Motor Inn
01.2004 - 10.2010
Kitchen Hand
Vance’s Motor Inn
01.2004 - 10.2010
W.c Eaket Secondary
Cashier
Dollarama Store
Housekeeping Room Attendant
Deer Lake Motel