Sonya Delurey
Goulds ,NL
Summary
Talented professional with keen eye for detail, adept in creating wide range of hairstyles that complement individual facial features .Experienced in providing high-end cosmetology services to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills. 30 years in the industry and has experience in education.
Overview
12
12
years of professional experience
Work History
Hairstylist
Head 1st
04.2022 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Counted and documented opening and closing cash amounts daily.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Mixed pigments and used proper techniques to achieve desired color.
- Distributed business cards outside of salon to generate new business.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Used social media platforms to promote salon and services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Demonstrated thorough knowledge of all salon products and services.
- Developed creative techniques to provide clients with latest hairstyles.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Trained new cosmetologists on makeup and skincare products and techniques.
- Was acting manager of Adam & Eve. Their other location until they closed down and merged togetger with Head 1st in the same mall in September. Then went to Head 1st.
Hair Stylist
Owner / Chair Renter
03.2020 - 10.2022
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Organized sales area and work station to showcase products and boost sales.
- Recorded notes for future reference about customer preferences and services delivered.
- Monitored current trends to understand fashions and better serve customer needs.
- Worked with men, women and children to complete Service on daily basis.
- Worked on Number customers daily while maintaining distinguished cleanliness and organization of work areas.
- Updated customer service standards to increase number of return customers and overall company profits Number%.
- Represented desired product features in shoots to enhance appearance and improve consumer purchasing numbers.
- Increased sales Number% by analyzing customer hair care needs and recommending courses of action to boost sales.
- Recorded client payments and payment information daily with Number% accuracy rate.
- Prepared items for photo shoots by removing tags, buffing surfaces and arranging layouts.
- Sourced materials and props for photo shoots to enhance products and appearance of subjects.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Resolved guest complaints about service or style.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Determined appropriate hair treatments based on conditions and textures.
- Counted and documented opening and closing cash amounts daily.
- Mixed pigments and used proper techniques to achieve desired color.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Distributed business cards outside of salon to generate new business.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Provided emotional support and companionship to clients.
- Maintained entire family's schedule and organized events.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Participated in team meetings and staff training sessions.
- Developed and implemented individual care plans tailored to needs of each client.
- Preserved patient safety by following safety protocols.
- Helped clients to maintain independence and quality of life.
- Facilitated transportation to and from appointments.
- Coordinated appointments with medical professionals.
- Developed and implemented activities to improve clients' quality of life.
- Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
- Encouraged clients to take part in activities tailored to individual needs.
- Provided assistance with medication management.
- Monitored and reported any changes in clients' physical and mental health.
- Liaised with key accounts to deliver targeted administrative household support.
- Assisted clients with physical therapy exercises.
Hair Stylist
Owner /operator
08.2021 - 04.2022
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Recorded notes for future reference about customer preferences and services delivered.
- Organized sales area and work station to showcase products and boost sales.
- Monitored current trends to understand fashions and better serve customer needs.
- Worked with men, women and children to complete Service on daily basis.
- Worked on Number customers daily while maintaining distinguished cleanliness and organization of work areas.
- Updated customer service standards to increase number of return customers and overall company profits Number%.
- Represented desired product features in shoots to enhance appearance and improve consumer purchasing numbers.
- Increased sales Number% by analyzing customer hair care needs and recommending courses of action to boost sales.
- Recorded client payments and payment information daily with Number% accuracy rate.
- Prepared items for photo shoots by removing tags, buffing surfaces and arranging layouts.
- Sourced materials and props for photo shoots to enhance products and appearance of subjects.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Resolved guest complaints about service or style.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Determined appropriate hair treatments based on conditions and textures.
- Counted and documented opening and closing cash amounts daily.
- Mixed pigments and used proper techniques to achieve desired color.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Distributed business cards outside of salon to generate new business.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Provided emotional support and companionship to clients.
- Maintained entire family's schedule and organized events.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Participated in team meetings and staff training sessions.
- Developed and implemented individual care plans tailored to needs of each client.
- Preserved patient safety by following safety protocols.
- Helped clients to maintain independence and quality of life.
- Facilitated transportation to and from appointments.
- Coordinated appointments with medical professionals.
- Developed and implemented activities to improve clients' quality of life.
- Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
- Encouraged clients to take part in activities tailored to individual needs.
- Provided assistance with medication management.
- Monitored and reported any changes in clients' physical and mental health.
- Liaised with key accounts to deliver targeted administrative household support.
- Assisted clients with physical therapy exercises.
Hairstylist
Salon Fredricks & Kutting Zone
06.2013 - 02.2019
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
Sexy Hair Ambassador
Sexy Hair INC
10.2017 - Current
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
Education
Certificate - Esthetics And Nail Care Technology
O'Regan Agencies
St. John's, NLCertificate - Cosmetology Studies
The Newfoundland Career Academy
Higgins Line St. John's , NL08.1994
Skills
- Cosmetology
- Schedule Management
- Customer Consultation
- Appointment Coordination
- Color Corrections
- Customer Buying Habits
- Networking Expertise
- Razor Cutting Expert
- Marketing Familiarity
- Scalp Treatments
- Hair Maintenance Expert
- Customer Education
- Relationship Building and Management
- Trend Expert
- Outstanding Client Retention
- Lash and Eyebrow Maintenance
- Highlights and Lowlights
- Business Management
- Makeovers
- Eyebrow Styling
- Makeup Application
- Strong Leader
- Hair Removal
- Photoshoot Hairstyling
- Detail-Orientated
- Photography Expertise
- Men and Women Haircuts
- Cuts for Women
- Natural Hair Care
- Skin-Tone Management
- Bridal Makeup Application
- Industry Trend Analysis
- Styling Tools
- Highly Motivated Self-Starter
- Sales Expertise
- Knowledge of Color Space Theory
- Endurance
- Quick Learner
- Color Principles
- Advanced Communication Skills
- Eyebrow Shaping
- Staff Management
Timeline
Hairstylist
Head 1st
04.2022 - Current
Hair Stylist
Owner /operator
08.2021 - 04.2022
Hair Stylist
Owner / Chair Renter
03.2020 - 10.2022
Sexy Hair Ambassador
Sexy Hair INC
10.2017 - Current
Hairstylist
Salon Fredricks & Kutting Zone
06.2013 - 02.2019
Certificate - Esthetics And Nail Care Technology
O'Regan Agencies
Certificate - Cosmetology Studies
The Newfoundland Career Academy
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