Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SONYA CHOULJIAN

Scarborough,Ontario

Summary

I have spent most of my education and experience in Healthcare and the Public Sector. I come from a diverse background that provides me with a skill set/experience required to be successful as an integral part of your team.

I am driven with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards. Capable team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. The goal is to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

34
34
years of professional experience

Work History

Registered Pharmacy Technician

Various Locations
11.2014 - Current
  • Utilized advanced computer systems for prescription processing tasks such as third party billing, inputting orders, updating patient profiles, and generating labels accurately.
  • Effectively managed high-pressure situations by prioritizing tasks focusing on time-sensitive needs.
  • Communicated with insurance companies resolving billing issues promoting seamless coverage for customers.
  • Provided exceptional customer service, addressing concerns and answering questions about medications and treatment plans.
  • Contributed to successful regulatory inspections by applying all policies, procedures and legislation.
  • Served as a reliable resource for physicians regarding prescription clarification requests, promoting efficient communication between healthcare professionals.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.

Federal Correctional Service of Canada

Various positions
04.1994 - 07.2012
  • Developed strong relationships through compassionate approach to care delivery, resulting in increased satisfaction scores.
  • Reduced instances of violence within the facility by implementing conflict resolution techniques and promoting positive communication among inmates.
  • Provided crisis intervention support during emergencies, effectively de-escalating tense situations and maintaining order within the facility.
  • Participated in ongoing training sessions to enhance knowledge of federal regulations pertaining to correctional facilities and stay up-to-date on best practices in corrections management.
  • Responded promptly to incidents within the facility by following established emergency response procedures and collaborating with other officers as needed during critical situations.
  • Enhanced inmate rehabilitation by conducting thorough assessments and creating individualized correctional plans.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Completed intake paperwork, fingerprints, and searches.
  • Enforced rules and regulations to maintain order among inmates.
  • Coordinated with other law enforcement personnel to exchange information.

Quinte Regional Hospice & Westgate Lodge

Nursing
01.1990 - 01.1994
  • Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
  • Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
  • Comforted family members, offered attentive listening and high level of emotional support.
  • Collaborated with interdisciplinary team members to develop personalized care plans tailored to each patient''s unique requirements.
  • Contributed to timely medication administration by preparing and organizing medications according to prescribed schedules.
  • Ensured continuity of care by accurately documenting patient progress, observations, interventions, and outcomes in medical records.
  • Upheld ethical principles surrounding confidentiality and patient autonomy throughout all interactions with patients, families, colleagues, or other stakeholders involved.
  • Documented patient information and care activities in electronic health record.

Education

Honors B.A. Allied Health Sciences -

Ontario Tech University
Belleville, ON
04.2017

Pharmacy Technician -

Fleming College
Belleville, ON
04.2014

Law & Security -

Clarke Business College
Belleville, ON
04.1994

Nursing -

Loyalist College
Belleville, ON
04.1989

Skills

  • Insurance Verification
  • Insurance Billing
  • Drug Inventory Control
  • Pharmacology Expertise
  • Prescription Interpretation
  • Drug Interaction Monitoring
  • Medication Dispensing
  • Computer Proficiency
  • Patient Counseling
  • Attention to Detail
  • Pharmaceutical Calculations
  • Conflict Resolution
  • Problem Solving
  • Pharmacy Law Compliance
  • Drug Classification Knowledge
  • Team Collaboration
  • Data Entry Accuracy
  • Prescription Filling
  • Regulatory Compliance
  • Patient Education and Counseling
  • Answering Customer Questions

Languages

English
Professional Working

Timeline

Registered Pharmacy Technician

Various Locations
11.2014 - Current

Federal Correctional Service of Canada

Various positions
04.1994 - 07.2012

Quinte Regional Hospice & Westgate Lodge

Nursing
01.1990 - 01.1994

Honors B.A. Allied Health Sciences -

Ontario Tech University

Pharmacy Technician -

Fleming College

Law & Security -

Clarke Business College

Nursing -

Loyalist College
SONYA CHOULJIAN