Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sonya Acero

Baldwin Park

Summary

Dynamic professional with a proven track record at Watermark Retirement, excelling in time management and patient care. Recognized for enhancing customer satisfaction through effective communication and empathy. Skilled in cash handling and complaint resolution, demonstrating reliability and a positive attitude in fast-paced environments. Committed to delivering exceptional service and fostering teamwork.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Driver

Lyft And Uber
06.2024 - 07.2025
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Increased customer loyalty with excellent communication skills and a professional demeanor.
  • Maintained a clean, comfortable vehicle to enhance the overall passenger experience.

Certified Dementia Practitioner

Watermark Retirement
03.2023 - 06.2024
  • Excelled in time management skills, enabling the completion of all daily tasks while providing exceptional care to patients.
  • Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
  • Increased patient satisfaction scores through excellent communication, empathy, and understanding of individual needs.
  • Maintained up-to-date knowledge of industry trends, research findings, and advancements in medical technology to enhance clinical practice.
  • Delivered exceptional care to diverse populations while respecting cultural differences and unique medical requirements of each patient group.
  • Conducted comprehensive assessments of patients'' physical, emotional, social, and environmental factors to inform accurate diagnoses and effective treatment plans.

Cashier Supervisor

Mathis Brothers
02.2022 - 03.2023
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.

Education

Diploma - Medical Assistant/ Cardiac Technician

Associated Technical College
Los Angeles, CA
06-2010

Skills

  • Valid Driver's license
  • Safe driving practices
  • Punctual and reliable
  • Positive attitude
  • Teamwork and collaboration
  • Dependable and reliable
  • Time management skills
  • Cashier training
  • Cash handling expertise
  • Complaint resolution
  • Cash handling and management
  • Staff training

Certification

  • Licensed [Job Title] - [Timeframe]
  • [Area of certification] Training - [Timeframe]

Languages

Spanish
Native or Bilingual

Timeline

Driver

Lyft And Uber
06.2024 - 07.2025

Certified Dementia Practitioner

Watermark Retirement
03.2023 - 06.2024

Cashier Supervisor

Mathis Brothers
02.2022 - 03.2023

Diploma - Medical Assistant/ Cardiac Technician

Associated Technical College

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Sonya Acero