Summary
Overview
Work History
Skills
Languages
Certification
Timeline
Generic

Sonya

Dartmouth

Summary

Dynamic Maintenance Technician with proven expertise at Atlantica Hotel in preventive maintenance and mechanical troubleshooting. Recognized for enhancing operational efficiency through effective problem-solving and clear communication. Skilled in using hand and power tools, successfully completing complex repairs, and ensuring guest satisfaction through meticulous attention to detail.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Maintenance Technician

Atlantica Hotel
05.2024 - Current
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Inspected and maintained equipment to keep items in top working condition.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
  • Installed new locks, door handles, and door closers.
  • Collaborated with team members to complete larger repair projects efficiently.
  • Monitored and documented work performance in maintenance logs in compliance with company guidelines.
  • Replaced worn or broken parts on machines and equipment.
  • Rewired and replaced faulty electrical components in equipment.
  • Painting, caulking and plunging toilets
  • Fixed it replaced bathroom shower heads or faucets
  • Change/Wire A/C units in guest rooms
  • Maintain/Operate pool and hot tub
  • General landscaping

Housekeeping Room Attendant

Atlantica Hotel
06.2023 - 05.2024
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
  • Responded to requests from patrons for linens and toiletries.
  • Assisted laundry with cleaning and folding linens.

Support Manager

Walmart
2020 - 2023
  • Managed daily operations to ensure smooth functioning of the support department.
  • Monitored employee and customer interactions to assess quality of service.
  • Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Mentored junior staff members, providing guidance and coaching to enhance their skill sets and career progression potential.
  • Coached employees through day-to-day work and complex problems.
  • Prepared employee schedules for maximum coverage during key hours.
  • Maintaining a safe working environment.
  • Inventory and sticking shelves.
  • Setting up in-store displays.
  • Assisted in sorting inventory to the proper departments

Administration

N&N Electric
1998 - 1999
  • Greeted customers in a professional manner.
  • Assisted with inventory and sticking.
  • Handled cash and debit and credit transactions.
  • Light duty cleaning.

Skills

  • Preventive Maintenance
  • Building maintenance
  • Mechanical troubleshooting
  • Troubleshooting skills
  • Hand and power tools
  • Parts replacement
  • Tool management
  • Hand tools expertise
  • Painting
  • Groundskeeping
  • Door hardware
  • Lighting systems
  • Fire alarm systems
  • Reporting and documentation
  • Safety-oriented mindset
  • Clear communication
  • General Plumbing

Languages

English
Professional Working

Certification

WHMIS Certification

First Aid Training

GED High School Diploma

NSCC Heavy Duty Truck & Transport Repair

Timeline

Maintenance Technician

Atlantica Hotel
05.2024 - Current

Housekeeping Room Attendant

Atlantica Hotel
06.2023 - 05.2024

Support Manager

Walmart
2020 - 2023

Administration

N&N Electric
1998 - 1999

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