Sony Paija
Toronto,ON
Summary
As hospitality professional, skilled in maintaining cleanliness and order in guest rooms. Known for delivering quality service and ensuring customer satisfaction through meticulous attention to detail. Reliable team collaborator with focus on achieving results and adapting to changing needs. Possesses strong organizational and time management skills valued by employers.
Overview
7
7
years of professional experience
Work History
Housekeeping Room Attendant
Four Seasons Hotel
Toronto, ON
02.2023 - Current
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Assisted in training new employees as a Certified Designated Trainer.
- Responsible for inspecting and releases rooms after cleaning.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
Housekeeping Weekend Supervisor
London Extended Stay
London, ON
06.2022 - 12.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed laundry sorting, washing, drying, and ironing.
Trainee
Seri Pacific Hotel Kuala Lumpur
Malaysia
09.2018 - 03.2019
- Cross training in Food and Beverage Service and Housekeeping Department
- Worked as a Bartender, Server, Hostess and Room attendant.
- Operated cash registers and managed financial transactions.
Education
Bachelor's Degree - Hotel Management
Nepal Tourism And Hotel Management College
Nepal04-2019
Skills
- Detail-Oriented Review
- Effective Task Prioritization
- Effective Communication Across Teams
- Customer Service Expertise
- Chemical Safety Management
- Hospitality Turndown Service
- Daily room inspections
- Mini-bar replenishment
- Team collaboration
- Room Inspections
- Worker Health and Safety Awareness Certificate
Languages
English
Professional Working
Hindi
Native or Bilingual
Nepali
Native or Bilingual
Timeline
Housekeeping Room Attendant
Four Seasons Hotel
02.2023 - Current
Housekeeping Weekend Supervisor
London Extended Stay
06.2022 - 12.2022
Trainee
Seri Pacific Hotel Kuala Lumpur
09.2018 - 03.2019
Bachelor's Degree - Hotel Management
Nepal Tourism And Hotel Management College
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