Summary
Overview
Work History
Education
Skills
Certification
Cooking , Making Friends, Listening Music
Timeline
Generic

Sonubir Grewal

Brampton,ON

Summary

Trustworthy and dedicated Customer Service Representative with 13 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Tim Hortons
01.2013 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Demonstrate a passion for guest service and creating exceptional guest experiences
  • Pride yourself on building relationships with guests and your team
  • Have strong operational experience
  • Have excellent communication skills
  • Have a passion for coaching and mentoring
  • Have a desire to gain experience to help you be successful in your career

Order Picker

Adecco ( Canadian Tire Distribution Centre)
04.2007 - 04.2012
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Collaborated with team members to complete timely orders and avoid delays.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Checked inventory and selected products from specific locations based upon availability.
  • Verified product quantity and quality to determine accuracy of orders and reduce errors.
  • Maintained tidy and organized warehouse environment to comply with cleanliness standards.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Received returns of damaged and incorrect orders to process replacements.
  • Picked and packed order items.
  • Followed orders precisely for correct items, sizes and quantities.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Kept work areas neat, clean and free from debris.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Education

Master of Arts - Sociology

University Of Rajasthan
India

Skills

  • Payment Collection
  • Product Merchandising
  • Cash Handling
  • Drawer Management
  • Customer Service
  • Customer Complaint Resolution
  • Customer Inquiries
  • Guest Services
  • Cash Management

Certification

  • Tim Hortons Internal Certifications - 13 Years

Cooking , Making Friends, Listening Music

I Love cooking at home for my family, going out and making new friends and love listening to music

Timeline

Customer Service Cashier

Tim Hortons
01.2013 - Current

Order Picker

Adecco ( Canadian Tire Distribution Centre)
04.2007 - 04.2012

Master of Arts - Sociology

University Of Rajasthan

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Sonubir Grewal