Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic
Sonu Kumar

Sonu Kumar

Montreal,QC

Summary

Results-oriented Branch Operations Officer with experience in managing day-to-day operations, including customer service, sales activities, loan processing, teller transactions, and cash management. Skilled in asset protection, budgeting, and cost reduction strategies. Successful in mentoring and coaching team members to achieve optimal results through effective communication and interpersonal skills. Highly experienced and successful branch management professional with a proven track record of increasing sales, customer satisfaction, and customer loyalty. Experienced in developing and leading highly effective teams, as well as creating and executing strategic plans. Committed to delivering exceptional customer service and achieving corporate objectives. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Branch Operations Manager

Ujjivan small finance bank
Ambala , Haryana
04.2019 - 07.2024
  • Monitored financial performance of the branch, prepared budget reports, and recommended cost reduction strategies
  • Supervised daily operations of the branch staff including hiring and training new employees as needed
  • Maintained accurate records of all transactions for audit purposes and performed regular reconciliations of accounts
  • Managed day-to-day operations of the branch, including customer service, sales activities, loan processing, teller transactions, and cash management.

Team Leader

Saisun outsourcing company
Jabalpur , Jabalapur
01.2017 - 02.2019
  • Mentored and coached team members to ensure successful performance
  • Delegated tasks to team members according to project requirements and employee strengths
  • Motivated team to achieve optimal results through effective communication and interpersonal skills.

Education

Bachelor of Business Administration in Business -

Kurukshetra University
Ambala, Haryana
06.2017

Skills

  • Asset Protection
  • Certified Municipal Finance Officer
  • Typing
  • Cash shipment management
  • Sales professional
  • Customer Service

Certification

Have 3 certificates of best employee

Awards

  • Get a award of best operation officer in Country level
  • Get certificates of best employees

Timeline

Branch Operations Manager

Ujjivan small finance bank
04.2019 - 07.2024

Team Leader

Saisun outsourcing company
01.2017 - 02.2019
Have 3 certificates of best employee

Bachelor of Business Administration in Business -

Kurukshetra University
Sonu Kumar