Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Sonu Damodaran

Kamloops,Canada

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Proposal Coordinator

EY GDS India Limited
Trivandrum, India
07.2023 - 09.2024
  • Analyzed request for proposal documents for clarity in order to identify any questions or issues requiring further clarification from the client.
  • Generated project timelines outlining tasks necessary for the successful completion of each step within the bid process.
  • Organized and maintained files, documents, and records related to proposals.
  • Researched industry trends and competitive intelligence for relevant topics in assigned RFPs.
  • Provided support in the development of visual graphics components such as charts, tables, and diagrams for proposals.
  • Assisted in the development of proposal responses including gathering data from multiple sources and synthesizing it into a cohesive document.
  • Conducted research on potential clients to determine their needs based on past projects or initiatives.
  • Collaborated with team members to develop compelling narratives that meet customer requirements.
  • Developed comprehensive proposal outlines and coordinated with subject matter experts to ensure the accuracy of the content.
  • Edited and proofread proposal drafts for grammar, syntax, spelling, punctuation, format, and style errors.
  • Reviewed final versions of submitted proposals prior to release ensuring quality control standards were met.
  • Coordinated with internal stakeholders to ensure timely submission of proposals.
  • Promoted to Associate III, within one year of service with the organization.
  • Received three Spot Awards and exceptional feedback from the clients.

Bank Teller

ESAF Small Finance Bank
, India
11.2019 - 10.2020
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints, and processing transactions in a timely manner.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Verified customer signatures on documents and ensured the accuracy of all paperwork before submitting it for approval.
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Maintained confidentiality of bank records, transactions, and customer information.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Processed loan payments by verifying funds availability prior to disbursing funds.
  • Cross-sold bank products such as savings accounts, current accounts, gold loans, and third-party insurance to existing clients.

Education

Post Graduate Diploma in Business Management - Finance And Business Analytics

Rajagiri Business School
Kochi, India
06-2023

Bachelor of Technology - Computer Science

College of Engineering Chengannur
Chengannur, India
04-2018

Skills

  • Customer Relationship Management
  • Time management abilities
  • Multitasking Abilities
  • Problem-solving abilities
  • Stakeholder Management
  • Adaptability
  • Team player
  • Reliability
  • Good communication skills
  • Quick learner

Certification

  • Digital Banking Certificate by the Indian Institute of Banking and Finance
  • Know Your Customer and Anti-Money Laundering Certification by the Indian Institute of Banking and Finance
  • Customer Services, Banking Codes, and Standards by the Indian Institute of Banking and Finance
  • Introduction to R, KPMG
  • SQL, KPMG

References

References available upon request.

Timeline

Proposal Coordinator

EY GDS India Limited
07.2023 - 09.2024

Bank Teller

ESAF Small Finance Bank
11.2019 - 10.2020

Post Graduate Diploma in Business Management - Finance And Business Analytics

Rajagiri Business School

Bachelor of Technology - Computer Science

College of Engineering Chengannur

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Sonu Damodaran