Sonpreet Kaur
Summary
Dynamic candidate experienced in sales and customer service. Proven track record of exceeding sales goals and developing strong customer relationships. Skilled in creating and executing successful sales strategies to drive revenue growth. Highly organized and detail-oriented with a passion for helping clients find solutions.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Alight Solutions
05.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
STORE MANAGER
03.2021 - 04.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
CUSTOMER SALES ASSISTANT
Shoppers Drug Mart
07.2020 - 06.2021
- Responded to telephone inquiries and complaints following standard operating procedures.
- Demonstrated ability to effectively manage customer relationships and close complex deals.
- Developed extensive knowledge of competitive products, markets, and pricing strategies.
- Developed and maintained strong customer relationships and networks within designated sales territory.
QUALITY CONTROL CHECKER
— Amcor Regid Plastics
02.2019 - 05.2020
- Inspected with accuracy, reporting problems or defects quickly.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
EVENT ASSISTANT INTERN
University Of Toronto
01.2020 - 04.2020
- Sorted, organized, and maintained files.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Provided clerical support, addressing routine, and special requirements.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
FRONT DESK RECEPTIONIST
Miller Tavern
08.2018 - 01.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
DESIGN ENGINEERS — Windlass Engineer
Dehradun, Uttrakhand, DIPLOMA IN HOSPITALITY
09.2016 - 12.2017
- Investigated hardware product issues involving materials and software and devised solutions.
- Traveled to customer sites to provide prompt resolutions to issues.
- Drove implementation of quality requirements for new product designs and adherence to customer specifications and production requirements.
- Researched complex technical issues and provided resolutions.
Timeline
Customer Service Representative
Alight Solutions
05.2023 - Current
STORE MANAGER
03.2021 - 04.2023
CUSTOMER SALES ASSISTANT
Shoppers Drug Mart
07.2020 - 06.2021
EVENT ASSISTANT INTERN
University Of Toronto
01.2020 - 04.2020
QUALITY CONTROL CHECKER
— Amcor Regid Plastics
02.2019 - 05.2020
FRONT DESK RECEPTIONIST
Miller Tavern
08.2018 - 01.2019
DESIGN ENGINEERS — Windlass Engineer
Dehradun, Uttrakhand, DIPLOMA IN HOSPITALITY
09.2016 - 12.2017
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