Sonora Dhingra
Kelowna,Canada
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Focused on team collaboration, ensuring adapatability to changing needs. Proficient in sales strategies and inventory control.
Overview
5
5
years of professional experience
Work History
Assistant Manager
George Richards Big & Tall Menswear
11.2023 - Current
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Scheduled staff hours ensuring proper coverage during peak hours while maintaining the labour budget.
- Monitored and Performed cash intake and deposit records, increasing accuracy,
- Supervised day to day operations to meet the sales budget and maintain quality and service expectations.
- Coached employees as well as set daily targets to drive store sales thus meeting the budget.
- Delivered exceptional customer service by leveraging extensive knowledge of products and services, creating a welcoming environment.
- Acted as a role model for the employees ensuring customer expectations are meet.
Store Manager
7-Eleven
01.2023 - 11.2023
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise biweekly and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff to write offs.
- Analyzed sales trends to adjust inventory orders for improved turnover.
- Motivated staff to achieve store goals, thus rewarding the staff.
- Ensured a smooth transition for the new hires by providing them with the necessary training.
Supervisor
Starbucks
06.2022 - 12.2022
- Creating a welcoming environment to make guests feel special by anticipating common needs and provided professional service at all times
- Ability to communicate effectively in one-on-one and group situations
- Acting as a team leader thus supporting the team
- Accurately following the POS for transmittal to the bar staff
- Providing essential coaching to the barista to follow health codes and safety standards
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Team leader
McDonald's
02.2020 - 06.2022
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Maintained clean and organized work stations that were cohesive with the restaurant's standards
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Addressed any issues to store supervisors or managers.
Crew Member
McDonald's
09.2019 - 02.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Computer Information System
Okanagan College
05.2023
Skills
- Communication
- Work ethics
- Customer Service
- Computer Skills
- Leadership Skills
- Effective Time Management
- Critical thinking and problem solving
- Typing
- Fast Learner
- Detail oriented
- Teamwork
Languages
English
Native or Bilingual
Timeline
Assistant Manager
George Richards Big & Tall Menswear
11.2023 - Current
Store Manager
7-Eleven
01.2023 - 11.2023
Supervisor
Starbucks
06.2022 - 12.2022
Team leader
McDonald's
02.2020 - 06.2022
Crew Member
McDonald's
09.2019 - 02.2020
Computer Information System
Okanagan College
Similar Profiles
Dala NwilatiDala Nwilati
Sales Associate at George Richards Big & TallSales Associate at George Richards Big & Tall
Anirudh K AnilAnirudh K Anil
Sales Associate/ Key Holder at George Richards Big & TallSales Associate/ Key Holder at George Richards Big & Tall
Bethany ColeBethany Cole
Retail Sales Associate at George Richards Big & TallRetail Sales Associate at George Richards Big & Tall
John ArtryJohn Artry
Research Lab Assistant at UBC OkanaganResearch Lab Assistant at UBC Okanagan
Daryl SilvaDaryl Silva
Lead Instructor & Curriculum Developer at First Nations Technology CouncilLead Instructor & Curriculum Developer at First Nations Technology Council