Sonny Cobourn
Oshawa,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Rapid City Transportation
08.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance service delivery and streamline processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Administrative Assistant
Hammond Plumbing and Heating
11.2024 - 04.2025
- Managed office communications, ensuring timely responses and efficient information flow.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and maintained filing systems, enhancing document retrieval processes.
- Generated reports using Microsoft Office Suite to support decision-making processes.
Sales Associate
Union Vape Co.
03.2024 - 11.2024
- Engaged customers to assess needs and recommend suitable products.
- Managed inventory levels, ensuring optimal stock availability and organization.
- Trained new associates on sales techniques and customer service standards.
- Developed product knowledge to effectively address customer inquiries and concerns.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Optima Communications Whitby
07.2018 - 03.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Cashier
Tim Hortons
08.2008 - 07.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Monsignor John Pereyma Catholic Secondary School
06.2012
Skills
- Appointment Scheduling
- Call Management
- Information Security
- Data Collection
- Data Entry
- Complaint resolution
- Customer relations
- Computer proficiency
Timeline
Customer Service Representative
Rapid City Transportation
08.2025 - Current
Administrative Assistant
Hammond Plumbing and Heating
11.2024 - 04.2025
Sales Associate
Union Vape Co.
03.2024 - 11.2024
Customer Service Representative
Optima Communications Whitby
07.2018 - 03.2024
Cashier
Tim Hortons
08.2008 - 07.2018
High School Diploma -
Monsignor John Pereyma Catholic Secondary School