Sonny Cobourn
Kitchener,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Optima Communications Whitby
07.2018 - 03.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Cashier
Tim Hortons
08.2008 - 07.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Monsignor John Pereyma Catholic Secondary School
Oshawa, ON06.2012
Skills
- Appointment Scheduling
- Call Management
- Information Security
- Data Collection
- Data Entry
- Complaint resolution
Timeline
Customer Service Representative
Optima Communications Whitby
07.2018 - 03.2024
Cashier
Tim Hortons
08.2008 - 07.2018
High School Diploma -
Monsignor John Pereyma Catholic Secondary School
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