Sonja Shilow
Fresno
Summary
Dynamic professional with a clean driving record and exceptional customer service skills, honed at Instacart. Proven ability to manage time effectively and achieve high levels of client satisfaction through punctual deliveries. Strong problem-solving capabilities complemented by a commitment to safety and adherence to regulations.
Overview
8
8
years of professional experience
Work History
Driver
Instacart
04.2021 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Life Coach
Ruby’s Facility
02.2023 - 10.2023
- Established strong rapport with clients, fostering trusting and supportive coaching relationships.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
Engineer Input
Contractor Consultant Services
02.2020 - 10.2021
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
Data Transcriber
Internal Revenue Service, IRS
02.2017 - 04.2020
- Located and corrected data entry errors and reported to management.
- Verified accuracy of data before transcribing.
- Developed expertise in industry-specific terminology to enhance the precision of transcriptions across multiple fields.
- Assisted in training new hires on company-specific transcription standards, tools, and best practices.
- Leveraged strong analytical skills to identify patterns and trends in data, enhancing the overall value of transcribed information for decisionmakers.
Caregiver
Everlight Americas
04.2018 - 01.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
Yes - Child Development
Fresno City College
Fresno, CA06.2018
Yes - Accounting
Edison High School
Fresno, CA06.1985
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Punctual and reliable
- City and non-city driving
Timeline
Life Coach
Ruby’s Facility
02.2023 - 10.2023
Driver
Instacart
04.2021 - Current
Engineer Input
Contractor Consultant Services
02.2020 - 10.2021
Caregiver
Everlight Americas
04.2018 - 01.2020
Data Transcriber
Internal Revenue Service, IRS
02.2017 - 04.2020
Yes - Child Development
Fresno City College
Yes - Accounting
Edison High School
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