Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Sonja Schwager

Summary

Dynamic logistics and transportation professional with a robust background in start-ups and corporate growth, adept at navigating financial and operational landscapes. Detail-oriented with exceptional communication and project management skills, consistently delivering results in fast-paced environments. Committed to optimizing processes and enhancing team performance to drive organizational success.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Bus. Relations & Bookkeeping

County Transportation
03.2020 - 11.2025
  • Customer & business relations- visit both new and current carriers to introduce/ follow up on our services/ expectations- traveled throughout Ontario
  • Responsible for working closely with the company lawyers, Accountant, Banks, Contractors and the City in relation to all company dealings, including the new head office construction and building of it
  • Conversed and represented the company in various media relations to promote growth in the industry
  • General bookkeeping aspects, including payroll,
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Terminal Manager

County Transportation
03.2020 - 11.2025
  • Customer relations with other carriers- ensuring their requests and concerns are being addressed quickly and following the industries guidelines.
  • Ensure, meet with the warehouse team to monitor freight levels, damaged claims, over all in/ out flow was on track (FIFO), KPI's, Metrics
  • Managed workforce scheduling, optimizing resource allocation to meet service demands.
  • Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
  • Fielded customer complaints and comments and rectified issues.
  • Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
  • Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
  • Implemented staff training programs to enhance employee skills, productivity, and overall job satisfaction.
  • Achieved high customer satisfaction ratings by addressing concerns promptly and providing exceptional service at all times.
  • Developed strong relationships with clients, vendors, and other stakeholders for improved communication and collaboration.
  • Directed and initiated investigations to resolve shipper or customer complaints.
  • Double-checked work orders and deliveries for quality assurance.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Integrated warehouse operations with existing and new business processes.
  • Promoted brand at industry events and through ongoing networking efforts.

Office Manager

County Transportation
08.2019 - 11.2025
  • Responsible for daily management of the office, including answering phones, filing, setting up company files
  • Company corporate accounts and relations, training manuals, dealing with vendors
  • Sales & marketing new clients, arranged business meetings for the owner, organized company functions and community events.
  • Continued position throughout the years- I was with the company from day 1, helping build every aspect of it until recently, thus I held many responsibilities over the year then the list below.
  • Implemented process improvements to enhance office efficiency and workflow management.
  • Managed scheduling and logistics for transportation services, optimizing resource allocation.
  • Supervised administrative staff, providing mentorship and performance guidance.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Interceded between employees during arguments and diffused tense situations.

Dispatch Manager

County Transportation
10.2019 - 03.2020
  • Set up original dispatch department
  • Set up, designed training manuals for future staff- Geotab, Roserocket
  • Trained dispatch staff on pods, pops, BOL’s, metrics
  • Responsible for management of drivers on the road, GPS- metrics, routes optimization, Elogs versus manual, freight level management
  • Marketed and secured specialized accounts and contact such as McKesson & Amazon DC for across Canada, with a dedicated appointment time

Accounting Analyst

Cardinal Health
01.2017 - 01.2019
  • Responsible for daily banking- both Canadian & US- cheque runs, reconcile transactions to GL Accounts
  • Payroll processing- process payroll for up to (500 employees) in ADP
  • Issue ROE’s
  • Set up new employees, plus pension & LTD amounts
  • Accounts Payable- manual cheque submission request (WSIB, SunLife, Manulife, RBC)
  • Resolving ESM conflicts

Office Mgr/ Accounting

Bullet Trade Services
01.2009 - 06.2017
  • Responsible for the management of the front office.
  • Payroll for (45-50 employees), ROE’s, T4’s
  • All accounting functions- AR, AP, Collection reports, Profit & Loss- both company & customers, Trial Balance, bank & visa reconciliations, Year End reports, Adjusting entries
  • Managed Fleet Insurance for our company trucks, office/ business insurance & all Health/ Benefit insurance policies for staff as well
  • Work with various programs such as, SyteLine for order tracking
  • Organizing Health & safety courses for all employees
  • Responsible for WSIB claims- closing them and monitoring employee cases
  • Responsible for all Government Audits
  • All administration functions, including locking up the company at night.
  • Worked on behalf of (3) owners

Education

Accounting

McMaster University

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CPA Student

Pro Advisor Certified

Intuit-QuickBooks

Skills

  • QuickBooks- Contractor & Enterprise Edition- Cloud/Desktop
  • SAGE 50 Accounting
  • ADP Payroll Software
  • JD Edwards Enterprise One/ Chase Payment
  • Canadian Dollar, USA Dollar, Euros, Egyptian Pounds
  • Microsoft Word/ Office/ Access/ Excel
  • Proficient in Rose Rocket/Geotab GPS proficiency
  • EDI/ ERP- transportation
  • Management skills
  • Negotiating skills
  • Analytical skills
  • Business Law Skills
  • Critical Thinking
  • Employee Mentoring
  • Teamwork and collaboration
  • Attention to detail
  • Flexible and adaptable
  • Multitasking Abilities
  • Problem resolution

Languages

English

Certification

  • Freight Broker Training - December 2025
  • Managing Employee Compensation- November 2024
  • Managing Employee Performance- November 2024
  • Recruiting, Hiring & Onboarding Employees- November 2024

Timeline

Bus. Relations & Bookkeeping

County Transportation
03.2020 - 11.2025

Terminal Manager

County Transportation
03.2020 - 11.2025

Dispatch Manager

County Transportation
10.2019 - 03.2020

Office Manager

County Transportation
08.2019 - 11.2025

Accounting Analyst

Cardinal Health
01.2017 - 01.2019

Office Mgr/ Accounting

Bullet Trade Services
01.2009 - 06.2017

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CPA Student

Accounting

McMaster University

Pro Advisor Certified

Intuit-QuickBooks
Sonja Schwager