Sonja Mobbs
Calgary,Canada
Summary
Travel industry professional with extensive global experience and a proven track record in operations, supplier management, and guest relations. Skilled at coordinating, resolving issues efficiently, and ensuring that every detail of a trip runs seamlessly. Brings a unique combination of cross-cultural knowledge, hospitality expertise, and hands-on experience in both luxury and adventure travel, developed through working in high-paced tourism environments and exploring 20+ countries worldwide.
Overview
7
7
years of professional experience
Work History
Customer Operations Specialist
Exodus Adventure Travels
, Canada
02.2024 - Current
- Manage customer bookings from sale to departure, ensuring a smooth transition between the pre-trip and on-trip experience.
- Coordinate trip details, resolve issues promptly, and maintain high service standards to support guest satisfaction and loyalty.
- Provide extensive product knowledge and destination insights.
- Collaborate with cross-functional teams to streamline processes and improve operational efficiency.
Assistant Hostel Manager
Urban Retreat Hostel, Berezan Hospitality
Big White, Canada
11.2020 - 04.2022
- Oversaw day-to-day operations, guest services, and staff scheduling in a high-volume seasonal environment.
- Managed bookings, billing, and remittance while maintaining a welcoming atmosphere for international guests.
Food & Beverage Server
Pursuit Collection
Jasper, Canada
05.2021 - 09.2021
- Delivered exceptional service in a fast-paced tourism setting, upselling menu items and fostering repeat visits.
Sales Development Representative
Eagle’s Flight
Guelph, Canada
07.2019 - 03.2020
- Conducted high-volume outreach via calls, email, and social media to generate and qualify leads, building strong client relationships.
VIP Personal Concierge (Butler)
Fairmont Jasper Park Lodge
Jasper, Canada
05.2018 - 05.2019
- Sole point of contact for high-profile guests, managing all aspects of their stay from arrival to departure.
- Supported program development and onboard training for new staff.
Education
Bachelor of Commerce (Honors) - Tourism Management
University of Guelph
Guelph, ON01-2017
Skills
- Operations & Logistics Coordination
- Supplier & Partner Relationship Management
- Multi-Channel Customer Service
- Itinerary & Booking Management Systems
- Problem-Solving & Conflict Resolution
- Upselling & Revenue Optimization
- Cross-Cultural Communication
- Adventure & Leisure Travel Expertise
Global Travel And Cultural Experience
Extensive travel across 20+ countries including multiple trips through Southeast Asia, Europe, Mexico, Australia, and North America. Experienced in luxury resorts, hostels, homestays, and self-planned adventures, with a deep understanding of diverse travel styles and customer needs.
References
References available upon request.
Timeline
Customer Operations Specialist
Exodus Adventure Travels
02.2024 - Current
Food & Beverage Server
Pursuit Collection
05.2021 - 09.2021
Assistant Hostel Manager
Urban Retreat Hostel, Berezan Hospitality
11.2020 - 04.2022
Sales Development Representative
Eagle’s Flight
07.2019 - 03.2020
VIP Personal Concierge (Butler)
Fairmont Jasper Park Lodge
05.2018 - 05.2019
Bachelor of Commerce (Honors) - Tourism Management
University of Guelph
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