Sonja Lafleur
Niagara Falls,ON
Summary
Highly-qualified cleaner offering over 8 years of experience. Hands-on manager and team leader dedicated to providing high-quality, efficient operations in support of all guest and company needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
11
11
years of professional experience
Work History
Retail Manager
Offside Cannabis
08.2021 - 11.2023
- Managed cash handling procedures, ensuring accuracy and security in financial transactions.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Implemented effective inventory management strategies, resulting in reduction to stock discrepancies and improved product availability.
- Ensure compliance with all local and provincial regulations, maintaining up-to-date knowledge of legislative changes and adapting store practices accordingly.
- Trained new hires on company policies, customer service best practices, and regulatory compliance.
Housekeeping Team Leader
Quality Inn And Suites
05.2016 - 10.2019
- Reduced guest complaints with proactive communication and addressing issues promptly.
- Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Fostered a culture of continuous improvement within the team, leading to an increase in service, quality and efficiency.
- Trained and mentored all new personnel to maximize quality of service and performance.
Housekeeping Room Attendant
The Tower Hotel
12.2012 - 03.2016
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
Education
High School Diploma -
St. Ann's Adult And Continuing Education
Niagara Falls, ON04.2020
Skills
- Policy Development and Enforcement
- Employee Scheduling
- Staff Management
- Customer Experience Enhancement
- Proficient With Microsoft Office
- Team Leadership & Development
- Inventory Management
- Staff Training & Education
- Proficient in POS Systems
- Fluent in French Language
CannSell Certification
09/2020
Timeline
Retail Manager
Offside Cannabis
08.2021 - 11.2023
Housekeeping Team Leader
Quality Inn And Suites
05.2016 - 10.2019
Housekeeping Room Attendant
The Tower Hotel
12.2012 - 03.2016
High School Diploma -
St. Ann's Adult And Continuing Education
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