Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sonja Goodvin

Los Angeles

Summary

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Manager

Lakewood OMF Surgery, Inc.
11.2021 - Current
  • Oversaw surgical scheduling, ensuring optimal resource allocation and patient satisfaction.
  • Developed and implemented safety protocols to enhance surgical team efficiency.
  • Trained and mentored staff in best practices for operational excellence.
  • Coordinated cross-departmental communication to streamline patient care processes.
  • Facilitated team meetings to discuss performance metrics and strategic goals.
  • Established relationships with vendors to negotiate favorable terms for surgical equipment purchases.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Manager

The Surgery Group of Los Angeles
08.2012 - 06.2015
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Customer Financial Services Supervisor

Cedars Sinai Medical Center
12.1995 - 07.2012
  • Supervised daily operations of customer financial services team, ensuring adherence to company policies and procedures.
  • Trained and mentored staff on best practices for customer account management and financial processes.
  • Streamlined workflows to enhance efficiency in processing customer inquiries and resolving financial discrepancies.
  • Developed training materials to improve onboarding process for new team members, reducing ramp-up time.
  • Implemented training programs for staff development, resulting in improved skills and knowledge within the team.
  • Mentored new employees, ensuring they were well-equipped to provide exceptional service to customers.

Education

Bachelor of Arts - Liberal Arts

Mount St Mary's College
Brentwood, CA

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Surgery Scheduler
  • Authorization Specialist
  • Documentation and reporting
  • Relationship building
  • Goal setting

Certification

Healthcare Access Associate Certification

Timeline

Manager

Lakewood OMF Surgery, Inc.
11.2021 - Current

Manager

The Surgery Group of Los Angeles
08.2012 - 06.2015

Customer Financial Services Supervisor

Cedars Sinai Medical Center
12.1995 - 07.2012

Bachelor of Arts - Liberal Arts

Mount St Mary's College

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Sonja Goodvin