Sonja Dillon
Fredericton,New Brunswick
Summary
Knowledgeable Executive Assistant with solid background in administrative support and office management. Proficient in coordinating schedules, managing communications, and supporting team operations. Demonstrated ability to streamline processes and enhance productivity through effective organizational skills and attention to detail.
Known for strong team collaboration, adaptability to changing needs, and results-driven approach.
Overview
16
16
years of professional experience
Work History
Administrative Associate
Scotia Wealth Management
04.2022 - Current
- Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated scheduling for meetings and appointments, ensuring optimal use of time and resources.
- Enhanced team productivity with effective communication, collaboration, and problem-solving skills.
- Assisted in event planning initiatives for company gatherings, resulting in successful execution of events.
- Provided exceptional customer service to both internal and external clients, fostering strong professional relationships.
- Monitored office inventory levels diligently to ensure supplies were consistently replenished before depletion occurred.
- Collaborated with various departments to complete projects efficiently and effectively.
- Streamlined office processes by implementing efficient organizational strategies and time-saving tools.
- Developed and maintained a well-organized filing system, improving document retrieval times.
- Edited documents to improve accuracy of language, flow, and readability.
- Served as a liaison between employees and management to address concerns or issues promptly.
- Supported executive staff by preparing reports, presentations, and correspondence as needed.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Organized company events, boosting employee morale and fostering positive work culture.
- Increased meeting efficiency by preparing and distributing agendas and minutes promptly.
- Coordinated travel arrangements for senior staff, optimizing travel schedules and reducing costs.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
Executive Assistant
York Financial Services
07.2015 - 04.2022
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Improved office efficiency by implementing new filing systems and document management processes.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Facilitated training and onboarding for incoming office staff.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Contributed to development of internal policies and procedures, enhancing organizational effectiveness and compliance.
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
- Enhanced efficiency of meeting outcomes by preparing detailed minutes and action items.
- Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
- Managed complex calendars for senior executives to facilitate efficient scheduling and meeting planning.
- Worked with senior management to initiate new projects and assist in various processes.
Business Owner
Sonja's Child Care
08.2008 - 07.2015
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Assisted in the smooth transition from home to child care setting by establishing a predictable daily schedule and providing comfort during separation anxiety moments.
- Established positive relationships with families based on trust, professionalism, and mutual respect for successful partnership in child care provision.
- Provided comprehensive childcare services, fostering a safe and nurturing environment for children''s growth and development.
- Maintained a clean, safe, and nurturing environment for children, adhering to daycare center policies and regulations.
Education
Skills Upgrading - Office Administration
Algonquin College
OnlineIR Licensed - Canadian Securities Course
Canadian Securities Institute
Online05-2023
Certificate in Accounting Applications - Office Administration And Accounting
Academy of Learning
Online06-1996
Skills
- Verbal communication
- File organization
- Relationship building
- Office procedures
- Scheduling appointments
- Maintaining records
- Strategic planning
- Project management
- Records management
- Calendar management
- Proofreading
- Report preparation
- Meeting planning
- Travel arrangements
- Multitasking and time management
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Clear communication
- Office administration
- Microsoft office
- Data entry
- Task prioritization
- Scheduling and calendar management
Languages
English
Native or Bilingual
Timeline
Administrative Associate
Scotia Wealth Management
04.2022 - Current
Executive Assistant
York Financial Services
07.2015 - 04.2022
Business Owner
Sonja's Child Care
08.2008 - 07.2015
Skills Upgrading - Office Administration
Algonquin College
IR Licensed - Canadian Securities Course
Canadian Securities Institute
Certificate in Accounting Applications - Office Administration And Accounting
Academy of Learning
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