Soniya Shrestha
Food Service
Scarborough,ON
Summary
Dynamic Food Service Associate with a proven track record at The Garden Bistro, delivering exceptional customer service and enhancing guest satisfaction. Skilled in POS system operation and effective communication, I contributed to a 25% increase in return customers by resolving concerns promptly and training new staff on service excellence.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Food Service Associate
The Garden Bistro, Kathmandu
10.2023 - 09.2024
- Delivered outstanding customer service to 80+ guests daily in a busy casual dining setting.
- Took accurate orders, provided menu recommendations, and ensured timely delivery of food and beverages.
- Maintained cleanliness and organization of dining area and assisted with opening/closing duties.
- Handled billing and POS transactions with accuracy and a friendly demeanor.
Food Service Associate
Taste of Himalaya Restaurant, Pokhara
08.2022 - 08.2023
- Welcomed guests warmly and ensured high levels of customer satisfaction.
- Managed 6–8 tables per shift and coordinated with kitchen staff for smooth service flow.
- Resolved guest concerns promptly and professionally, contributing to a 25% increase in return customers.
- Trained two new servers on menu items, service techniques, and company standards.
Education
High School Diploma -
CCRC
Kathmandu, Nepal 05.2001 -
Skills
Food safety
Strong communication skills
Customer service and assistance
Flexible scheduling
Menu Knowledge & Food Safety
POS System Operation
Multitasking & Time Management
Team Collaboration
Cleanliness & Hygiene Standards
Timeline
Food Service Associate
The Garden Bistro, Kathmandu
10.2023 - 09.2024
Food Service Associate
Taste of Himalaya Restaurant, Pokhara
08.2022 - 08.2023
High School Diploma -
CCRC
05.2001 -