SONIYA BABU
Brantford,Canada
Summary
Detail-oriented and highly organized professional with a strong foundation in business administration, finance, and contract-related documentation, supported by a bachelor’s degree in commerce (Finance) and Postgraduate Diplomas in Global Business Management and Global Hospitality Management. A Certified Accounting Technician with proven experience managing records, ensuring compliance, and coordinating across operations, finance, and stakeholders in fast-paced, multi-site environments. Experienced in contract support, compliance monitoring, documentation control, reporting, and audit readiness, with a strong ability to interpret policies, track amendments, and maintain accurate records. Known for clear communication, strong analytical skills, and a collaborative approach when working with legal, operational, and external partners. Adept at handling high volumes of documentation while meeting deadlines and maintaining accuracy, with proficiency in Microsoft Office Suite, SAP, and QuickBooks. Committed to supporting organizational compliance, operational excellence, and positive stakeholder relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Dragonfly
Brantford, ON
01.2023 - Current
- Planned, organized, and oversaw daily operational activities, ensuring adherence to internal policies, service standards, and documented procedures.
- Led and supported cross-functional teams, promoting accountability, compliance, and consistent adherence to operational and contractual guidelines.
- Coordinated schedules, workflows, and process adjustments to meet service commitments and organizational objectives.
- Monitored, reviewed, and analyzed operational and compliance reports, identifying discrepancies and implementing corrective actions to maintain alignment with established standards.
- Conducted audits and investigations related to shipment discrepancies and service variances, ensuring accurate documentation and policy compliance.
- Enforced safety policies, operational procedures, and regulatory requirements to maintain a compliant and controlled work environment.
- Served as a key point of contact for internal stakeholders and external partners, resolving issues through clear communication and documented follow-ups.
- Maintained accurate records, logs, and reports to support audit readiness, performance tracking, and management decision-making.
Operations & Logistics Supervisor
Wireman Electrical and Plumbing
Wayanad, Kerala
01.2021 - 01.2022
- Supervised day-to-day warehouse and logistics operations, including driver dispatch, material handling, and route planning, ensuring adherence to operational procedures and service standards.
- Planned, organized, and directed daily activities to support productivity, quality outcomes, and compliance with safety and company policies.
- Coordinated with vendors, contractors, and suppliers to manage inventory levels, verify documentation, and resolve shipment or delivery discrepancies.
- Led and supported warehouse associates and drivers by assigning workloads, monitoring performance, and providing guidance to maintain consistent operational compliance.
- Investigated delivery issues, inventory variances, and operational delays; documented findings and implemented corrective actions to minimize service disruptions.
- Supported preventive maintenance scheduling for vehicles and equipment, ensuring compliance with safety requirements and operational readiness.
- Prepared, reviewed, and maintained operational, inventory, and compliance reports to support audits, performance reviews, and management decision-making.
- Enforced company safety policies and regulatory requirements, maintaining a safe, compliant, and well-documented work environment.
- Maintained strong professional relationships with internal stakeholders and external partners, supporting effective coordination and smooth operational flow.
Education
Global Business Management
Conestoga College
ON, CanadaPost Graduate Diploma - Global Business Management
Conestoga College
ON, CanadaBachelor’s degree - Commerce
University of Calicut
IndiaSkills
- Fulfillment Center & Delivery Station Operations
- Team Leadership, Training & Engagement
- Health & Safety Compliance
- Inventory Accuracy, Cycle Counts & Audits
- KPI Monitoring & Performance Metrics
- Root-Cause (Dive Deep) Analysis
- Process Improvement & Lean Mindset
- Cross-Functional Collaboration
- SAP ERP Systems QuickBooks
- Excel Reporting (PivotTables, VLOOKUP, Advanced Formulas)
- Operational Reporting & Dashboards
- Vendor & 3PL Coordination
Certification
- Certificate in International Marketing and Supply Chain Management
- WHMIS Certification
- Standard First Aid, CPR-C & AED
- Certified Accounting Technician
Languages
English
Full Professional
Malayalam
Native or Bilingual
Timeline
Operations Supervisor
Dragonfly
01.2023 - Current
Operations & Logistics Supervisor
Wireman Electrical and Plumbing
01.2021 - 01.2022
Bachelor’s degree - Commerce
University of Calicut
Global Business Management
Conestoga College
Post Graduate Diploma - Global Business Management
Conestoga College