Soniya
Victoria,Canada
Summary
Experienced professional with 3 years of expertise in sales leadership, file management, and team supervision, now seeking an administrative role. Skilled in business operations, inventory management, and staff coordination, with a proven ability to streamline workflows, maintain accurate records, and improve operational efficiency. Adept at handling administrative tasks, managing team, scheduling, and ensuring compliance with company policies. I am a highly organized and detail-oriented professional looking to apply my skills in process optimization, data management, and team coordination to support organizational success in an administrative capacity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Team Lead
BDS Connected Solutions
Victoria, BC
05.2024 - Current
- Led a team of 15 sales representatives, conducting regular training, mentorship, and performance reviews, which contributed to a 20% increase in sales productivity and improved customer engagement.
- Designed and executed structured sales training programs, covering customer relationship management (CRM), persuasive selling strategies, and in-depth product knowledge, leading to a 35% improvement in sales closing rates.
- Analyzed and tracked key performance indicators (KPIs), including conversion rates, revenue growth, and client retention, implementing strategies that boosted client retention by 30% and enhanced customer loyalty.
- Spearheaded the resolution of 100+ critical client issues, implementing an efficient complaint resolution system that resulted in a 70%+ 5-star review rate and strengthened the company’s reputation.
- Collaborated with the marketing and product teams to execute targeted promotional campaigns and product launches, creating compelling sales pitches and marketing materials, which led to a 15% increase in revenue during campaign periods.
Assistant Manager
Sunglasses Hut (EssilorLuxottica)
Victoria, BC
10.2023 - 03.2024
- Supervise and motivate a high-performing sales team, ensuring efficiency, productivity, and adherence to company policies.
- Consistently exceed monthly sales targets by 25% through strategic selling and effective customer engagement.
- Oversee stock control, replenishment, and organization to ensure optimal product availability and store presentation.
- Conduct training sessions for new hires, focusing on product knowledge, customer service, and sales techniques, demonstrating the ability to onboard and develop employees, a key HR function.
- Maintain accurate sales records, track team performance, and generate reports for business insights, showcasing proficiency in data management and performance tracking relevant to administrative roles.
- Manage workforce scheduling and coordination, ensuring smooth operations, an essential skill for administrative workforce planning.
File Management Clerk & Supervisor
Safeway
Vancouver, BC
06.2022 - 09.2023
- Managed a team of 12 employees, overseeing inventory control, record-keeping, and team performance, ensuring operational efficiency, and customer satisfaction.
- Maintained and updated inventory records, purchase orders, and stock adjustments using CAO (Computer Assisted Ordering), SOP (Standard Operating Procedures), and FIM (Fresh Item Management) systems, leading to a 20% reduction in inventory discrepancies.
- Developed and enforced efficient filing and document management systems, improving data retrieval speed by 40% and ensuring compliance with organizational policies.
- Created and managed workforce schedules, ensuring adequate staffing during peak business hours, leading to better workload distribution and a 25% improvement in service efficiency.
- Coordinated with suppliers and internal departments to track and receive incoming deliveries,ensuring that purchase orders were fulfilled accurately and on time.
- Addressed and resolved customer inquiries and concerns promptly, implementing service improvements that contributed to a higher customer satisfaction rating.
Education
MBA - Human Resources Management
University Canada West
Vancouver, BC09-2022
B.COM - Business Administration And Management
Punjab University
Chandigarh,India07-2021
Skills
- Performance management
- Complaint resolution
- Inventory management
- Administrative support
- Workforce training and scheduling
- Strategic selling
- Target achievement
- Client relations and retention
Affiliations
- Volunteered in convocation, sports programs, and assisted over 200 new students to feel comfortable with their new campus and classmates as a peer leader.
Certification
Certified Digital Marketing Associate Digital Marketing Institute / 2022
- A comprehensive understanding of digital marketing and its impact on consumer behavior and business strategies
Timeline
Sales Team Lead
BDS Connected Solutions
05.2024 - Current
Assistant Manager
Sunglasses Hut (EssilorLuxottica)
10.2023 - 03.2024
File Management Clerk & Supervisor
Safeway
06.2022 - 09.2023
MBA - Human Resources Management
University Canada West
B.COM - Business Administration And Management
Punjab University
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