Sonita Ngwe taka
Summary
Dynamic and detail-oriented professional with experience at Wills Transfer Ltd Ottawa, excelling in packaging and labeling while ensuring safety compliance. Recognized for enhancing customer satisfaction through clear communication and problem-solving skills. Proven ability to maintain organized workspaces and support team goals with reliability and punctuality.
Overview
3
3
years of professional experience
Work History
Warehouse Worker
Wills Transfer Ltd Ottawa
01.2024 - 03.2025
- Operated forklifts and pallet jacks for efficient material handling and transportation.
- Assisted in inventory management by accurately labeling and organizing stock items.
- Ensured compliance with safety protocols while performing warehouse tasks.
- Collaborated with team members to maintain cleanliness and organization of workspace.
- Packaged products for shipment, adhering to company quality control procedures.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Drove forklifts, pallet jacks and other equipment to move materials.
Sales Associate
Foku Logistics ,Yaounde CMR
09.2021 - 08.2023
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Cultivated strong customer relationships, enhancing loyalty and repeat business.
- Collaborated with team members to streamline sales processes and improve overall efficiency.
- Implemented product displays that increased visibility and drove sales engagement.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Bachelor of Science - Logistics Management
School of Business Management Science,Bsc
Yaounde CMR12-2022
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Clear communication
- Attention to detail
- Equipment maintenance
- Complex Problem-solving
- Able to lift and carry 50 lbs
Languages
English
Timeline
Warehouse Worker
Wills Transfer Ltd Ottawa
01.2024 - 03.2025
Sales Associate
Foku Logistics ,Yaounde CMR
09.2021 - 08.2023
Bachelor of Science - Logistics Management
School of Business Management Science,Bsc
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