Sonika Sonika
Mississauga
Summary
A Customer Service Representative position that helps to use my abilities and skills to make a positive contribution to the organization. Ability to learn and adaptable to situations and working under time pressure with self-development and flexibility, Emotional intelligence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Redberry franchise Corp.
08.2019 - Current
- Customer service by responding to customer request at storefront
- Assisted in recruiting, hiring and training of new staff
- Manage a high volume of emails and occasionally responded to customer inquiries over calls and update and maintained employed database
- Multi-tasking and able to prioritize a wide range of task like create flyers for new products, ensure all staff was up to date with online company modules and dealt with employee paystubs
- Actively used Office 365 Applications and PDF software
- Manage customer compliance and resolve them in a timely and friendly manner or reported directly to the General Manager and Regional Manager to resolve any serious concerns
- Complete checklist and procedures for cash reporting, inventory control and prepared delivery invoices, and made bank deposits Of over $5000
Education
Diploma - Travel and tourism
Cambria Hanson college
01.2021
Skills
- Food safety and handling
- Customer relationship management (CRM)
- Schedule preparation
- Staff training and development
- Budget control
- Recruitment
- Salesforce management
- Inventory management
- Office 365
- Problem-solving
- Outlook
- Multitasking Abilities
- Email management
- Relationship building
- Transaction processing
- Operations management
- Invoice drafting
- Interpersonal skills
- Communication skills
- Project coordination
- Deadline management
- Quality work
Skills - Fieldspecificskills
- Demonstrated ability and knowledge of food safety, food handling, sanitation requirements, stock delivery, restaurant maintenance, recruitment, and training.
- Proficiency with Office 365 applications, Outlook, LinkedIn, and Gmail with the ability to learn and adapt quickly and efficiently.
- Ability to manage emails, process transactions, draft invoices, maintain and update.
- Effective use of interpersonal and communication skills to successfully complete, prioritize and coordinate projects both individually and within a group to meet deadlines and provide quality work.
- Certified with standard first aid with level CPR and AED.
- Fluent in English, Punjabi and Hindi.
Certification
- ServSafe Food Handler's Certification
- CPR/AED Certification
- First Aid Certification
Timeline
Manager
Redberry franchise Corp.
08.2019 - Current
Diploma - Travel and tourism
Cambria Hanson college
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