Summary
Overview
Work History
Skills
Languages
Smart Serve Certification
Timeline
Generic

Sonika Ramachandran

Ottawa,ON

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Donalda Club. Proven ability to engage guests and manage multiple tasks efficiently, while maintaining high standards of service. Expertise in cash handling and safe food practices, consistently fostering positive relationships with patrons and team members.

Overview

4
4
years of professional experience

Work History

Server

Donalda Club
07.2018 - 08.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.

Lead Barista

Second Cup Coffee
09.2016 - 06.2019
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Memory retention
  • Safe food handling

Languages

English
Native or Bilingual
French
Professional Working

Smart Serve Certification

Completion of a mandatory training program for individuals who serve, sell, or handle alcohol in licensed establishments, ensuring responsible alcohol service practices

Timeline

Server

Donalda Club
07.2018 - 08.2020

Lead Barista

Second Cup Coffee
09.2016 - 06.2019

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Sonika Ramachandran