Sonika Ghatane
Dumre
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
5
5
years of professional experience
Work History
Receptionist
Hotel Wawa
01.2024 - 01.2025
- - Greeted guests warmly and handled check-in/check-out procedures.
- - Managed phone lines, reservations, and front desk inquiries.
- - Coordinated with housekeeping and other departments to ensure guest satisfaction.
- - Maintained organized records of daily operations and guest logs.
Customer Service Representative
Sunrise Bank
01.2020 - 01.2022
- - Assisted customers with transactions, account issues, and product inquiries.
- - Delivered high-quality service while handling client complaints or concerns.
- - Promoted banking services and educated clients on digital banking tools.
- - Maintained accurate records and followed compliance procedures.
Education
High School Diploma -
Pabitra Secondary School
Tanahun, NepalSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
Languages
English
Nepali
Hindi
Timeline
Receptionist
Hotel Wawa
01.2024 - 01.2025
Customer Service Representative
Sunrise Bank
01.2020 - 01.2022
High School Diploma -
Pabitra Secondary School
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