Sonika Anand
Calgary,Canada
Summary
Dedicated Day Care Operator with 14 years of experience creating safe, nurturing environments for children. Skilled in managing operations, fostering family relationships, and supporting early childhood development. Extensive background in customer service enhances client loyalty through tailored solutions. Experienced in implementing engaging curricula and ensuring regulatory compliance for optimal safety and development.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Owner - Day Home Operator
Self
Calgary, Alberta
01.2013 - Current
- Ensured children's safety through active supervision during activities and routines, fostering a secure environment.
- Achieved Level 1 child care credential to enhance professional qualifications.
- Completed CPR and first aid training with active police certification.
- Organized mealtimes, snacks, and hygiene practices, promoting healthy habits and routine for children.
- Operated under city license to maintain compliance with regulations.
- Implemented an engaging curriculum to promote exploration and learning.
- Developed schedules ensuring adequate physical activity, rest, and playtime.
- Monitored children's emotional and developmental signs, communicating concerns to parents or guardians for timely support.
Loyalty & Retention Specialist
TELUS Communication
01.2012 - 01.2013
- Boosted client loyalty by providing tailored recommendations and alternatives based on individual client needs.
- Proposed product and service improvements based on client data analysis, contributing to long-term retention.
- Delivered timely follow-up on client issues, achieving 100% resolution rate.
- Resolved technical service issues by identifying root causes and implementing effective solutions, ensuring client satisfaction.
- Collaborated with internal operational teams to address and resolve complex client concerns.
- Supported special projects by coordinating schedules and resources.
Accounts Executive- Advertising
KMG ATOZ Systems Pvt Ltd
01.2009 - 01.2011
- Coordinated advertising campaigns between clients and agencies to ensure alignment and effectiveness.
- Acted as primary contact for advertising agencies and clients on queries and requests concerning invoices, schedules, pricing, etc.
- Served as a link between client and advertising agency by maintaining regular communication.
- Negotiated with agency staff and clients on campaign details.
- Monitored and evaluated effectiveness of advertising campaigns to inform future strategies.
- Implement, develop, and manage advertising strategy of the company from a business, sales and technical point of view.
- Supervised team and provided recommendations to enhance business performance.
- Staying up to date with the industry information and finding out potential business opportunities to support the sales process.
- Conducted research on competitors' products and contact information.
Insurance Advisor
Prudential Insurance
01.2007 - 01.2009
- Worked as a back-office advisor for the Prudential Insurance
- Guided existing customers on investment options for their savings, enhancing financial decision-making.
- Calculated pension benefits for UK customers, providing accurate and timely information.
- Managed back office operations for individual pension management, ensuring streamlined processing.
- Achieved certification as an insurer for Prudential Insurance.
Customer Service & Sales Representative
JP Morgan Chase
01.2004 - 01.2007
- Executed tele sales process to sell balance transfers, upsell products, and provide customer service.
- Chosen as one of the first subject matter experts on the floor.
- Coached new hires and existing team members on job responsibilities to improve team competency.
- Provided feedback to new hires on performance parameters to enhance their skills and integration.
- Participated in planning and organizing recognition events for employees
Client Servicing Executive-Advertising
BLESSINGS ADVERTISING
01.2002 - 01.2003
- Implement, develop, and manage advertising strategy of the company from a business, sales and technical point of view.
- Monitored industry trends and identified business opportunities to support sales efforts.
- Provided innovative solutions to meet and exceed clients' expectations
- Negotiated campaign details with agency staff and clients to ensure alignment and clarity.
- Managed client advertising budget by tracking expenses and ensuring effective allocation of resources.
- Prepared and presented creative work to clients for modification and approval
- Supervised and provided recommendations to enhance company standing in the market.
- Assisted senior professionals with the formulation of innovative advertising strategies
Education
Post Graduation - Public Relations and Marketing
YMCA
New Delhi01-2001
Bachelor of Commerce -
Delhi University
New Delhi01-1999
Skills
- Child supervision
- Curriculum development
- Child development
- Health and safety
- CPR certification
- Family engagement
- Effective communication
- Conflict resolution
- Problem solving
Additional Information
Presents personal professional image., Demonstrated planning and organizational skills., Established verbal and written communication skills.
Languages
English
Professional
Hindi
Professional
Certification
- level 1 child care certification
Timeline
Owner - Day Home Operator
Self
01.2013 - Current
Loyalty & Retention Specialist
TELUS Communication
01.2012 - 01.2013
Accounts Executive- Advertising
KMG ATOZ Systems Pvt Ltd
01.2009 - 01.2011
Insurance Advisor
Prudential Insurance
01.2007 - 01.2009
Customer Service & Sales Representative
JP Morgan Chase
01.2004 - 01.2007
Client Servicing Executive-Advertising
BLESSINGS ADVERTISING
01.2002 - 01.2003
Post Graduation - Public Relations and Marketing
YMCA
Bachelor of Commerce -
Delhi University