Sonika Abhyankar
Brampton,Canada
Summary
Accomplished Payroll Coordinator with expertise in payroll administration and financial reporting at OSL Retail Services Inc. Proven track record in enhancing team collaboration and resolving conflicts efficiently. Successfully managed bi-weekly payroll for over 5000 employees, ensuring accuracy and confidentiality. Adapt to leveraging data analysis to drive improvements and streamline processes.
Overview
14
14
years of professional experience
Work History
Payroll Coordinator
OSL Retail Services Inc
Mississauga, Canada
07.2021 - Current
- Responsible for processing the bi-weekly payroll for 5000+ employees.
- Managing payroll email inbox and addressing employee’s requests and inquiries in a timely manner.
- Responsible for processing terminations and setting up new hires in ADP.
- Responsible for generating financial reports from ADP for each Payroll.
- Assisting in the reconciliation of reports, validating and completing assigned projects.
- Ensuring confidentiality of all information regarding payroll records.
- Responsible for working closely with HR, recruitment, and operation teams.
- Ensuring a healthy team environment and communicating with others.
Customer Service Representative (Duties and Taxation)
FedEx Express
Mississauga, Canada
11.2020 - 03.2021
- Taking inbound customer calls and direct the calls accordingly.
- Taking payments for Express duty and taxes shipments.
- Tracking customer packages. Alerting appropriate personnel about payments.
- Creating a case or filling out a form to alert stations /GTS of payments made.
- Provide professional and timely response to customer inquiries on the shipment status, ensuring services failure that are minimized where possible and the customer is kept informed of progress throughout.
- Book pick-up calls using an automated dispatch system.
- Provide information on proof of delivery request and shipment status inquiries.
- Manage all customer complaint calls professionally and effectively to increase customer satisfaction.
- Responsible for 100% internal and external customer satisfaction.
- Ensuring all messages are being handled in a timely, efficient manner between call takers and dispatching.
- Resolved customer information and complaints.
Guest Service Agent
Hotel X Toronto by Library Collection
Toronto, Canada
07.2019 - 10.2020
- Responsible for providing front desk (face to face & via phone-email & chat) service to all guests / clients checking in to the Hotel.
- Responsible for first contact resolution of queries, requests & complaints including the billing inquiries which is crucial to any customer – finding ways to add value to the customers thereby enhancing business.
- Responsible for answering to guest live chats within the required time frame set by the organisation.
- Maintaining customer service database by entering data / information.
- Handling reservation inquiries to explain in detail the rate plan & offers associated. Researched on the best options.
- Ensure all registered guests have enough payment via credit check report and have the proper identification presented.
- Ensure all daily arrivals are gone through and special requests are taken care of.
- Checkout guest accounts ensuring proper billing, postings and revisions are properly performed and logged.
- Ensure all guest complaints or concerns are dealt with promptly and efficiently.
Customer Service Manager
Wal-Mart Canada
, Canada
11.2018 - 07.2019
- Ensuring each Customer receives a friendly, accurate and professional service.
- Operating a cash register by scanning items across an electronic scanner to record price, compile printed list, and display cost of the Customer's purchase, tax, and rebates on the monitor screen.
- Informing all customers about the Wal-Mart Rewards MasterCard and processing applications.
- Promoting company sponsor programs, i.e., credit card service, product protection and charity initiatives, when applicable.
- Accepting all forms of Customer payment according to company guidelines.
- Correctly counting back change to the Customer to prevent cash overages and shortages.
- Taking ownership of customers issues and follows problems through to resolution.
- Setting a clear mission and deploying strategies focused towards that mission.
- Keeping accurate records and document customer service actions and discussions.
- Analysing statistics and compile accurate reports.
- Mentoring and developing customer service agents and nurture an environment where they can excel through encouragement and empowerment.
Payroll Administrator
Sodexo Facility Management
, India
01.2013 - 06.2017
- Company Overview: Mumbai, India
- Update and maintain office policies and procedures.
- Submit and reconcile expense reports.
- Liaise with executive and senior Payroll Managers to handle any administrative requests and queries.
- Oversee employee payroll accounting, transactions, and reporting activities.
- Ensure that payroll is processed in timely manner.
- Maintain employee payroll records up-to-date.
- Prepare employee wage summaries of earnings, taxes, deductions, leaves, retirement savings, and benefits.
- Mumbai, India
Guest Service Agent
J W Marriott
Mumbai, India
11.2011 - 12.2012
- Company Overview: Mumbai
- Welcoming guests during check-in and giving a fond farewell to guests while check out.
- Handling guest complaints and concerns in an efficient and timely manner.
- Coordinating and multitasking front desk and lobby duties in a busy environment.
- Providing information regarding hotel and nearby attraction activities etc.
- Controlling VIP guest Room blocking.
- Maintaining up to date information on room rates.
- Maintaining guest profiles with necessary information being updated.
- Mumbai
Education
Payroll Compliance Practitioner Certificate. (PCP) - Payroll
National Payroll Institute
Canada05-2024
MBA - Human Resource Management
Manipal University
India01.2016
Degree in Hospitality and Hotel Administration - Hospitality And Tourism Management
Mumbai University
India01.2012
Skills
- Payroll administration
- Financial reporting
- Customer service
- Team collaboration
- Conflict resolution
- Data analysis
- Payroll processing
- Bi-weekly payroll management
- Accounting
- Year-end activities
- Bi-weekly payroll processing
- Garnishment processing
- Employee relations
Timeline
Payroll Coordinator
OSL Retail Services Inc
07.2021 - Current
Customer Service Representative (Duties and Taxation)
FedEx Express
11.2020 - 03.2021
Guest Service Agent
Hotel X Toronto by Library Collection
07.2019 - 10.2020
Customer Service Manager
Wal-Mart Canada
11.2018 - 07.2019
Payroll Administrator
Sodexo Facility Management
01.2013 - 06.2017
Guest Service Agent
J W Marriott
11.2011 - 12.2012
Payroll Compliance Practitioner Certificate. (PCP) - Payroll
National Payroll Institute
MBA - Human Resource Management
Manipal University
Degree in Hospitality and Hotel Administration - Hospitality And Tourism Management
Mumbai University
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