Sonica Sonica
BRAMPTON,Ontario
Summary
Proven track record in enhancing customer satisfaction and reducing complaints at Amazon through effective problem resolution and strong organizational skills. Excelled in quality control at Zara, ensuring product excellence and accuracy. Demonstrates patience, composure, and sales proficiency, achieving significant improvements in customer relations and operational quality.
Overview
6
6
years of professional experience
Work History
Customer Care Coordinator
Amazon
09.2020 - 08.2024
- Took ownership of customers issues to follow problems through to resolution.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Reduced customer complaints by proactively identifying potential issues and implementing solutions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Quality Control Inspector
Zara
08.2018 - 08.2019
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
Education
Bachelor of Arts -
Government Degree College,
Himachal Pradesh, India03.1999
Skills
Patience and composure
Inbound Customer Service
Strong Organization
Customer Relations
Reporting and analysis
Schedule Management
Account Updates
Sales proficiency
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
English
Full Professional
Timeline
Customer Care Coordinator
Amazon
09.2020 - 08.2024
Quality Control Inspector
Zara
08.2018 - 08.2019
Bachelor of Arts -
Government Degree College,
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