Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonia Moreira Mizimakovski

Mississauga,ON

Summary

Seeking to contribute my experience in the business analyst field to TD Bank in a position with an organization that values forward-thinking and strategic business process modeling skills and eager to employ. Independent thinking skills to deliver accurate metrics to impact the company’s goals. Specialize in timely project completion. Most of my career has been about supporting either regular consumers or internal business users. Furthermore, I multi-task well, enjoy a challenge, and continuously stay abreast of the latest advancements in the Information Technology field. CORE QUALIFICATIONS Adept at coordinating and completing individual and corporate banking projects Project and Program recovery specialist for projects with various budgets. Excellent interpersonal and effective communication skills at various levels with individuals and groups. Experience in delivering critical currency projects involving database (Oracle and SQL) and application upgrades Strong knowledge of banking and accounting procedures Ability to interrupt and resolve numerous banking and financial issues Proficient in the use of MS Project Ms Office and related software programs Excellent problem solving abilities Strong verbal and oral communications skills Proven record of working effectively with minimal supervision, showing good judgment and excellent organizational and time management skills. Talented professional considered knowledgeable leader and dedicated problem solver. Brings [Number] years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
year of post-secondary education
1
1
Language

Work History

Program Manager

Td Bank
Toronto, ON
03.2018 - Current
  • Resolved project issues and maintained ongoing communications with clients
  • Prepared status reports and project budgets
  • Established project goals and made adjustments as needed
  • Presented detailed project plans and proposals to upper management for approval
  • Coordinated with vendors and clients on various projects
  • Assist Bank management team to decide on technology strategies
  • Work closely with the team and third party Vendor on making deployment decisions
  • Work with IBM to install BigFix Inventory tool at TD Enterprise wide
  • Deal with Budget and financials on a weekly based
  • Updating clarity and upper management on a weekly basis
  • Established milestones and objectives based on input from functional areas and stakeholders.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Developed and maintained logistics workflows, procedures and reports.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Built teams to address project goals and objectives for multiple projects.
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.

Client Migration Manager

FIS Global
09.2017 - 02.2018
  • Leading one of the on-going Data Center Consolidation project, to migrate VPN services
  • Constant contact with different US Financial Institutions to work on a plan to migrate VPN services
  • Engaged and worked with multiple Technical Engineers and teams
  • Providing project support to senior Project Managers
  • Host the migration call and assist with any escalations
  • Reporting to Program Manager/Project Manager the numbers of migrations on a weekly basis
  • Create all the Firewall changes and migration changes and get approvals from change management
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Increased customer satisfaction by resolving issues.
  • Collaborated with team members to achieve target results.

Project Delivery Lead/Project Manager

TD Bank
05.2016 - 09.2017
  • Leading Project Delivery efforts by assisting senior managers in the scheduling, development, updating and monitoring of business and action plans
  • Work on bringing TD Bank applications up to Currency standards
  • Oversee multiple projects across all phases of development
  • Monitor workflow and make timeline adjustments as needed
  • Work close with Databases administrators and application support teams
  • Attended all the change management meetings and get all the SDM changes approved in timely manner
  • Leading and organizing a team of DBAs for Oracle and SQL upgrades
  • Collaborate with development to plan project sprints
  • Providing project support to senior Project Managers
  • Implement and maintain development best practice
  • Communicating with project director to report on project status
  • Keeping in close contact with key project members and decision makers
  • Technologies used: Remote Login, SharePoint, Microsoft Outlook 2010, Microsoft Excel 2010,
  • Change Management Tool, Microsoft PowerPoint and Microsoft Project.

Project Coordinator

CIBC Bank
11.2015 - 05.2016
  • Overseeing and coordinating the day to day running of projects by assisting project managers and senior managers
  • Also involved in the development, updating and monitoring of business and action plans
  • Assisting and supporting the Project Managers in their daily duties
  • Ensuring that relevant management information is captured and analyzed
  • Providing project support to senior Project Managers
  • Reviewing the efficiency and effectiveness of service delivery
  • Helping the Contract Manager with the development of operating procedures
  • Communicating with project manager to report on project status
  • Developing training and briefing material for staff
  • Leading and organizing a team of technicians
  • Keeping in close contact with key project members and decision makers
  • Used SharePoint to keep record of all the workstations and migrations to WIN7
  • Support technicians with any issues regarding the migrations
  • Conduct daily PIR meetings to address any migration issues
  • Technologies used: SCCM, OSD, Remote Login, SharePoint, Microsoft Outlook 2010, Microsoft Excel 2010, Windows XP, Windows 7
  • Provided support to users over the phone and in person with regards to WIN 7 migrations
  • Assisted engineering with application triage and provided the reason why apps failed on installation
  • Tested application and scenarios to assisted engineering with migration problems
  • Attended daily meetings to report on previous night migrations and issues
  • Configured network printers and provided support for multi monitor setup
  • Extensively used SharePoint to plan migrations and track all incidents
  • Configured network printers and provided support for multi monitor setup
  • Provided morning and afternoon reports to executive members of the team
  • Raised tickets with Level 2 on machines with SCCM issues
  • Generate daily reports for updating Managers/VP’s about the conversion status.

I & IT Support Analyst

Metrolinx
03.2012 - 01.2013
  • Project scope is to migrate 2200 users from XP and Outlook 2003 to Windows 7 and Outlook 2010
  • Imaging pc’s and laptops with Windows 7 and at same time do bitlocker
  • Install applications and software on the user's computer, make sure the new software its compatible with Windows 7
  • Capture and restore user data, configure all the software and Microsoft outlook 2010 for each user
  • Schedule and organize the deployment for all the remote sites, perform team leader role for a team of 4 users
  • Working on the CCTV deployment and all in one pc deployments
  • Providing support to users once the deployment has been done
  • Working with Ticketing system Magic and working on Excel spreadsheet
  • Patching ports on the floors

Education

Network Administrator - IT Network Security

EDUCATION Trios College, Mississauga, ON • Network
Mississauga, ON
01.2010 - 11.2010

Skills

    Team leadership and direction

undefined

Timeline

Program Manager

Td Bank
03.2018 - Current

Client Migration Manager

FIS Global
09.2017 - 02.2018

Project Delivery Lead/Project Manager

TD Bank
05.2016 - 09.2017

Project Coordinator

CIBC Bank
11.2015 - 05.2016

I & IT Support Analyst

Metrolinx
03.2012 - 01.2013

Network Administrator - IT Network Security

EDUCATION Trios College, Mississauga, ON • Network
01.2010 - 11.2010
Sonia Moreira Mizimakovski