Sonia Iris Lopez
Inglewood
Summary
Detail-oriented Billing Specialist with expertise in healthcare administration and insurance verification. Demonstrates strong skills in patient scheduling and record accuracy while effectively managing multiple tasks. Committed to enhancing office efficiency and delivering high-quality customer service.
Overview
11
11
years of professional experience
Work History
Patient Scheduler
Norris Cancer Center
Los Angeles
04.2025 - 06.2025
- Scheduled patient appointments utilizing electronic health record systems to enhance efficiency.
- Oversaw patient check-in and check-out processes, ensuring accurate payment processing.
- Coordinated with doctors to confirm availability of appointments for optimal scheduling.
- Conducted follow-up calls on missed or canceled appointments to minimize no-shows.
- Managed physician calendars by strategically scheduling appointments at suitable times.
- Addressed incoming calls, effectively scheduling and rescheduling appointments as needed.
- Followed up on outstanding referrals and authorizations required for timely care.
Health Informant Specialist
Exodus Recovery FSP5
Culver City
03.2023 - 09.2024
- Ensured billing accuracy by managing patient intake through screening and data entry in Cerner.
- Conducted monthly verification of Medi-Cal and Medicare eligibility to uphold compliance standards.
- Submitted necessary documentation to DMH for timely IBHIS number assignment, supporting accurate service billing.
- Handled releases of medical records and followed up on denied claims to enhance overall approval rates.
Program Support Assistant
Exodus Recovery UCC MLK
Los Angeles
01.2020 - 03.2023
- Enhanced accuracy in staff scheduling and timesheet reviews to optimize operations.
- Oversaw daily census reporting and supply orders, driving operational efficiency.
- Facilitated discharges for clients, offering translation services as needed.
- Managed communications with vendors for prompt delivery of goods and services.
- Supported program staff and management teams by delivering essential administrative assistance.
- Collaborated with team members to meet project deadlines efficiently.
Data Specialist
Exodus Recovery UCC MLK
Los Angeles
10.2018 - 01.2020
- Conducted monthly Medi-Cal eligibility checks to ensure continuous service coverage for clients.
- Screened and registered clients in Cerner, guaranteeing accurate information for timely billing.
- Resolved billing discrepancies by submitting documentation to DMH for IBHIS numbers.
- Managed release of medical records to uphold client confidentiality and compliance standards.
- Maintained databases to ensure accurate and current information on services offered.
- Reconciled data to identify and correct anomalies efficiently.
- Digitally scanned and stored files to minimize paper usage and enhance data security.
Benefits Coordinator
Matrix Institute on Addictions
Los Angeles
08.2014 - 10.2018
- Prepared and submitted claims using UB04 and CMS1500 forms, ensuring timely billing and minimal payment delays.
- Handled claim denials, appeals, and corrections for accurate resolution of insurance and Medi-Cal claims.
- Managed account payments and processed patient statements to enhance cash flow through reduced accounts receivable.
- Provided weekly collection reports to finance, supporting strategic financial planning initiatives.
- Reviewed customer accounts to resolve discrepancies and ensure prompt payments.
- Calculated billing charges and submitted claims to insurance companies efficiently.
- Verified insurance coverage while identifying third-party payers for accurate billing.
- Developed financial reports detailing aging status of accounts receivable.
Education
Medical Biller and Insurance Coding -
UEI College
Gardena, CA08.2013
Skills
- Appointment scheduling and management
- Patient registration and check-in
- Insurance verification and authorization
- Claim processing and billing
- Health records management
- Administrative support
- Time management and multitasking
- Confidentiality compliance
- Customer service excellence
Languages
Spanish
Professional
Timeline
Patient Scheduler
Norris Cancer Center
04.2025 - 06.2025
Health Informant Specialist
Exodus Recovery FSP5
03.2023 - 09.2024
Program Support Assistant
Exodus Recovery UCC MLK
01.2020 - 03.2023
Data Specialist
Exodus Recovery UCC MLK
10.2018 - 01.2020
Benefits Coordinator
Matrix Institute on Addictions
08.2014 - 10.2018
Medical Biller and Insurance Coding -
UEI College