Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonia Chinenye Eze

Calgary,AB

Summary

∙ Skilled in Customer service and Client Management. ∙ Ability to be analytical and detailed with proven capacity to solve complex problems using the right knowledge and tools while working in a fast-paced environment. ∙ Strong team player with experience working with diverse, multi-cultural and multifaceted teams. . I always strive to have a strong understanding of my employer's company products and services to address customers' questions thereby solving problems/complaints of the customer. . Demonstrate excellent organizational and proper time management capabilities to consistently meet set deadlines. ∙ Strong communication skills and fluent in spoken English with IELTS score of 8.0. KEY STRENGTH & SKILLS ∙ Client management Project Coordination & Management ∙ Customer Service Vendor & Contractor Management ∙ Problem solving Document Management ∙ Dispute resolution Microsoft Office Suite Seasoned Management Trainee adept at learning new information quickly to maximize performance. Hardworking and reliable team player dedicated to business success. Offering four years of experience and company-oriented mindset.

Overview

4
4
years of professional experience

Work History

Management Trainee

  • Customer Service & Marketing) ∙ Provided information on various products and services available
  • Interacted with customers via social media for assistance in placing orders
  • Processed payments and issued receipts for customers
  • Coordinated and handled logistics with 3rd party delivery services to deliver products to customers
  • Managed customer queries and feedback and provided satisfactory responses and solutions
  • Assisted customers in choosing the appropriate product to fit their needs
  • Followed up with customers for reviews and feedback of our products and ensure quality control check
  • Planned, coordinated and directed business operations to ensure the achievement of company revenue goals.

Business Development Lead

Teneme’s Co & Associates
09.2021 - 06.2022
  • Managed new and existing clients and provided excellent customer service
  • Prepared presentations and proposals to new and existing clients of new business opportunities and product offerings
  • Provided Technical support to various stakeholders involved in projects and ensured timely completion
  • Developed and prepared technical and commercial documentation for over 30 tenders and proposals
  • Enhanced team productivity by organizing and coordinating weekly meetings to discuss challenges, progress and areas of improvement
  • Set up a checklist and standard operating procedure to guide team members in achieving performance goals and improving customer satisfaction scores.

Business Development/ Deputy Lead

Kenna Partners
01.2021 - 08.2021
  • Setup and manage client physical and virtual meetings
  • Established and maintained a high performing customer support team of ten with proper records of all customer interactions
  • Coordinated and conducted market research and surveys for product improvement
  • Oversee response to customer queries and feedback
  • Collaborated to develop and improve user interface and experience of the E-learning website
  • Provided online information on goods and services to Clients
  • Coordinated social media marketing
  • Planned, coordinated and directed business operations to ensure the achievement of company revenue goals.

Customer Service & Operations Officer

Kenna Partners
12.2018 - 12.2020
  • Provided technical support to customers/ clients and other business units
  • Set up accounts for new customers and clients
  • Prepared training materials, logistics for physical and online trainings
  • Analyzed and maintained operational data and monitored product inventory
  • Ensured positive client, supplier and vendor relationships and excellent customer service
  • Managed and evaluated customer reviews and feedback and implemented improvement plans
  • Managed and developed business ideas such multi-media lectures
  • Landed new clients by using marketing tools such as newsletters, phone calls and emails
  • Achieved an increase in client sign up rates and Client satisfaction by the end of Q2.

Education

Associate of Science - Advanced Certificate in Logistics And Supply Chain

International School of Management
Lagos, Nigeria

Bachelor of Science - English

University of Abuja
Abuja, Nigeria

Skills

  • Marketing Promotions
  • Disciplinary Action
  • Regulatory Monitoring
  • Account Planning and Management
  • Customer Feedback
  • Strategic Planning

Timeline

Business Development Lead

Teneme’s Co & Associates
09.2021 - 06.2022

Business Development/ Deputy Lead

Kenna Partners
01.2021 - 08.2021

Customer Service & Operations Officer

Kenna Partners
12.2018 - 12.2020

Management Trainee

Associate of Science - Advanced Certificate in Logistics And Supply Chain

International School of Management

Bachelor of Science - English

University of Abuja
Sonia Chinenye Eze