Sonia Zeferino
Huntington Park
Summary
Results-driven Operations Manager with expertise in team leadership, safety compliance, and customer service. Proven ability to enhance operational efficiency and train staff to achieve organizational goals.
Overview
13
13
years of professional experience
Work History
Operations Supervisor
FedEx
Chino
07.2021 - Current
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Supervised daily operations to ensure timely distribution and adherence to protocols.
- Coordinated package sorting and loading processes for efficient delivery.
- Trained team members on safety protocols and operational procedures.
- Trained new employees on proper job functions and company policies and procedures
- Executed administrative functions including processing write ups, managing leave of absence requests, and handling workers compensation and terminations to maintain workforce compliance.
Operation admin
FedEx
City of Industry
10.2019 - 07.2021
- Executed day-to-day duties with accuracy and efficiency to support operational flow.
- Facilitated customer inquiries by tracking and tracing packages to resolve issues of loss or misdelivery.
- Identified, documented, labeled, and handled hazardous shipments to ensure compliance with safety regulations.
Package Handler
FedEx
City of Industry
11.2018 - 09.2019
- Loaded trailers to maximize space utilization and maintain secure loads.
- Unloaded trailers safely to facilitate efficient processing at loading dock.
- Handled packages of various sizes while using proper lifting techniques.
- Sorted packages to ensure on-time delivery to various destinations.
Manager
El Patron Restaurant
Staten Island
07.2013 - 09.2018
- Hired, trained, and supervised staff, creating schedules and ensuring labor efficiency to meet operational needs.
- Oversaw inventory management and vendor relationships, ensuring adequate stock levels to support service demands.
- Monitored compliance with health, safety, and food sanitation regulations at all times.
- Resolved customer concerns professionally, maintaining high service and quality standards to enhance customer satisfaction.
Education
High School Diploma -
Curtis High School
Staten Island, NY06-2010
Skills
- Process Optimization
- Operational efficiency
- Safety compliance
- Employee training
- Team leadership
- Teamwork
- Customer service
- Problem solving
- Microsoft Office proficiency
- Time Management
- Bilingual English Spanish
Timeline
Operations Supervisor
FedEx
07.2021 - Current
Operation admin
FedEx
10.2019 - 07.2021
Package Handler
FedEx
11.2018 - 09.2019
Manager
El Patron Restaurant
07.2013 - 09.2018
High School Diploma -
Curtis High School