Summary
Overview
Work History
Education
Skills
References
Timeline
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Sonia Yaqub

Sonia Yaqub

Vaughan,ON

Summary

Highly organized and detail-oriented administrative professional with a proven track record in office management and leading special projects. A resourceful and adaptable team leader with demonstrated expertise in project coordination, financial tracking, customer relationship management, and marketing. Recognized for proactively addressing employee challenges through innovative and effective solutions. Known for flexibility, strong problem-solving skills, and the ability to thrive in dynamic, fast-paced environments.

Overview

19
19
years of professional experience

Work History

Marketing Administrative

Amico Corporation
Richmond Hill, Canada
10.2016 - Current
  • Managed daily administrative operations within the marketing department, including scheduling appointments, handling correspondence, and coordinating meetings.
  • Monitored and maintained the office supplies inventory and ensured all equipment was operational to support department needs.
  • Organized and maintained both digital and physical filing systems to ensure efficient document retrieval and compliance with record-keeping standards.
  • Assisted with financial administration tasks such as budget monitoring, expense tracking, and invoice processing.
  • Forwarded sales inquiries to the appropriate divisions to ensure timely and accurate responses.
  • Created internal forms to streamline departmental workflows, improving efficiency and communication.
  • Provided comprehensive administrative support to team members through data entry, transcription, and drafting professional correspondence.

Administrator/Lead Graphic Designer

Fast Printing Press
Aurora, Canada
04.2014 - 08.2016
  • Managed all incoming and outgoing communications, coordinated calendars, and scheduled meetings and appointments efficiently.
  • Organized and maintained both physical and digital filing systems to ensure accurate and accessible records.
  • Assisted in the creation of branded materials for internal communications and external presentations across print and digital platforms.
  • Led a small team of three, overseeing administrative workflows and ensuring timely project completion with minimal supervision.
  • Provided support in the planning and execution of cross-departmental projects, including marketing materials, event coordination, and office communications.
  • Coordinated the production and delivery of large-format materials, ensuring that all deadlines and specifications were met.
  • Developed and sourced promotional items and branded materials for internal use and external distribution, aligning with company objectives.

Graphic Designer

Minuteman Press
Richmond Hill, Canada
04.2014 - 08.2014
  • Designed a wide range of visual materials including posters, newsletters, brochures, business cards, and event invitations to support internal and client communications.
  • Prepared and organized digital files for print production, ensuring accuracy and adherence to pre-press standards.
  • Collaborated with design teams at Minuteman Press and Gemini Press to meet client specifications and production requirements.

Customer Service Manager

Walmart
Bramp, Ontario
08.2006 - 02.2008
  • Delivered exceptional customer service by identifying needs, assisting with purchases, organizing merchandise, resolving issues, and promoting products and services.
  • Communicated updates on special promotions and sales to cashiers to ensure consistent customer messaging.
  • Efficiently managed front-end operations, directed customer flow, and verified transaction accuracy by auditing Sales Exception Reports.
  • Maintained compliance and ensured proper upkeep of front-end equipment and supplies.
  • Played an active role in recruiting, training, and mentoring cashiers to build a skilled team.
  • Authorized and validated customer returns, exchanges, check approvals, voids, and discretionary discounts.
  • Coached cashiers to adhere to company policies, fostering a customer-focused environment, and excellent service standards.

Education

Some College (No Degree) - 3D Animation For Video Games

Toronto Film School (RCC)
Concord
07-2012

Skills

  • Communication skills
  • Time management
  • Workflow optimization
  • Problem solving
  • Attention to detail
  • Customer service
  • Office organization
  • Event coordination

References

References available upon request.

Timeline

Marketing Administrative

Amico Corporation
10.2016 - Current

Administrator/Lead Graphic Designer

Fast Printing Press
04.2014 - 08.2016

Graphic Designer

Minuteman Press
04.2014 - 08.2014

Customer Service Manager

Walmart
08.2006 - 02.2008

Some College (No Degree) - 3D Animation For Video Games

Toronto Film School (RCC)

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Sonia Yaqub