Sonia Wadhwa
Summary
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative/cashier
Lowes Home Improvment
05.2023 - 12.2023
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Clarified customer issues and determine the root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
MBA - Business Management
University Canada West
Vancouver, BC09.2025
Bachelor of Commerce - Business And Accountancy
Guru Nanak Khalsa College For Women
Punjab, India05.2018
Skills
- Team coordination
- Public safety
- Visitor Screening
- Complaint Resolution
- Call Management
- Delivery Scheduling
- Customer Relationship Management (CRM)
- Computer Proficiency
- POS System Expert
- Problem-Solving Abilities
- Order Fulfillment
Accomplishments
- Employee of the month as a customer service representative within 6 months.
- Appreciation tags such as stars as a cashier.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Licensed -Security Guard.
Timeline
Customer Service Representative/cashier
Lowes Home Improvment
05.2023 - 12.2023
MBA - Business Management
University Canada West
Bachelor of Commerce - Business And Accountancy
Guru Nanak Khalsa College For Women
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