Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SONIA VERMA

Summary

Experienced customer service professional skilled in managing front desk operations to provide excellent visitor experiences. Proven track record in handling high-volume call management and appointment scheduling, improving overall office efficiency. Strong organizational and communication skills used to create a welcoming environment for all visitors.

Overview

8
8
years of professional experience

Work History

Receptionist

Mic Suds Car & Truck Wash
07.2025 - Current
  • Greet customers in a friendly and professional manner.
  • Operate the cash register and point-of-sale (POS) system.
  • Process cash, credit/debit card, and gift card transactions accurately.
  • Answer customer questions about services, pricing, and promotions.
  • Monitor customer flow and communicate with wash bay staff as needed.
  • Handle customer complaints or concerns calmly and efficiently.
  • Balance the cash drawer at the beginning and end of each shift.
  • Keep track of daily transactions and prepare basic reports.
  • Stock and maintain supplies such as air fresheners or other retail items.


Childcare Provider

Home Babysitting
10.2020 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Communicated with parents regarding children's progress and development, raising any issues.

Early Childhood Educator Assistant

Solandis Early Learning Studio
08.2023 - 06.2026
  • Supported early language development through storytelling, reading books, and engaging children in interactive conversations.
  • Managed daily routines efficiently, ensuring smooth transitions between different activities throughout the day without any loss of instructional time.
  • Created a nurturing and safe environment for children to grow emotionally, socially, and academically.
  • Enhanced children''s learning experiences by incorporating engaging play activities and age-appropriate educational materials.
  • Established strong relationships with families through open communication channels and participation in school events.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Communicated with parents to inform about child's progress and classroom behavior.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.

Early Childhood Educator Assistant

Little Dandelions Daycare Centre
09.2022 - 06.2023
  • Collaborated effectively with other staff members to ensure quality of care for the children.
  • Assisted in transitioning students between classrooms or activities throughout the day.
  • Provided nurturing care and support to infants and toddlers in a daycare setting.
  • Implemented positive behavior management techniques to redirect inappropriate behaviors.
  • Ensured compliance with all applicable health and safety standards.
  • Collaborated with lead teachers to plan and execute daily activities.


Team Member

Macdonald's
10.2020 - 03.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Operated register to process payments and collect cash payment for order totals.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Jewelry Sales Associate

Bunty Jewelers
09.2018 - 08.2020
  • Successfully managed multiple tasks simultaneously while providing exceptional customer service.
  • Developed effective communication strategies when engaging customers in conversations about their desired purchases.
  • Built relationships with customers through friendly conversation and personalized recommendations.
  • Demonstrated excellent organizational skills by maintaining accurate records of inventory levels and stock replenishment needs.
  • Gained extensive knowledge of jewelry products and services, including gemstones and metals.
  • Provided helpful advice on product selection to meet individual customer needs.
  • Actively sought out new trends in the Jewelry Industry to stay ahead of competitors.
  • Opened and closed cash registers, balanced cash drawers, and made deposits.
  • Recommended, select, and help locate and obtained merchandise based on customer needs and desire.

Education

Certificate - Early Childhood Care And Education

Northern Lights College
Fort St. John, BC
05-2023

Diploma - Travel And Tourism

Alpha St. Lawrence College
Brampton, ON
05.2022

Diploma - computer applications

IEIT
Punjab, India
08.2017

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer and client relations
  • Verbal and written communication
  • Scheduling appointments
  • Data inputting
  • Schedule management
  • Office management
  • Front desk operations
  • Phone etiquette

Languages

English
Punjabi
Hindi

Timeline

Receptionist

Mic Suds Car & Truck Wash
07.2025 - Current

Early Childhood Educator Assistant

Solandis Early Learning Studio
08.2023 - 06.2026

Early Childhood Educator Assistant

Little Dandelions Daycare Centre
09.2022 - 06.2023

Childcare Provider

Home Babysitting
10.2020 - Current

Team Member

Macdonald's
10.2020 - 03.2023

Jewelry Sales Associate

Bunty Jewelers
09.2018 - 08.2020

Diploma - computer applications

IEIT

Certificate - Early Childhood Care And Education

Northern Lights College

Diploma - Travel And Tourism

Alpha St. Lawrence College

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SONIA VERMA