Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sonia

Fort St. John,BC

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience

Work History

Front End Supervisor

No Frills
05.2023 - Current
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in checkout stations to verify adequate cash supply.
  • Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.

Manager

Tim Hortons
11.2020 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.

Education

Diploma of Business Management-accounting - Accounting

Northern Lights College, Fort St John
BC, CANADA
04.2022

Skills

  • Customer Service
  • Problem-solving skills
  • Cash Register Operation
  • Workflow Management
  • Opening and closing procedures
  • Cash counting
  • Cash Handling
  • Accurate money handling
  • Hospitality services
  • Training and mentoring
  • Customer Relationship Management (CRM)
  • Schedule Preparation
  • Business Administration

Languages

English
Full Professional

Timeline

Front End Supervisor

No Frills
05.2023 - Current

Manager

Tim Hortons
11.2020 - Current

Diploma of Business Management-accounting - Accounting

Northern Lights College, Fort St John

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Sonia