Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Generic
Sonia Sultana

Sonia Sultana

Early Childhood Assistant
Ajax,ON

Summary

Successful Project Coordinator dedicated to driving milestone achievement and supporting team success. Expert in schedule management and recourse allocation. Communicates updates to team members and facilitates collaboration between parties. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Compassionate individual with established experience providing support to students. Demonstrated ability to create lesson plans and assess student progress. Good understanding of safety issues and educational practices for early education of children.

Overview

11
11
years of professional experience
7
7
years of post-secondary education
1
1
Certification
4
4
Languages

Work History

Early Childhood Assistant

Smart Start Learning Centre
Ajax, ON
02.2024 - Current
  • Provided individualized instruction and support to meet personal needs of each child.
  • Ordered and restocked classroom supplies.
  • Coordinated schedules of activities, events, and field trips.
  • Encouraged children to interact with each other and participate in group activities.
  • Ensuring safety and well-being of all children.
  • Collaborating with other team members to create positive and inclusive learning environment
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance
  • Interacted with children one-on-one and in small groups to enhance and support learning activities
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
  • Maintained classrooms by disinfecting and sterilizing surfaces and toys
  • Engaged and entertained children through recreational and educational activities
  • Supervised children during in-classroom activities and on playground
  • Delivered clear, concise instructions to children to aid in each student's decision-making

Project Coordinator

Christian Aid
Dhaka, Bangladesh
03.2022 - 09.2023
  • Documented and followed up on important actions and decisions from meetings
  • Providing all relevant financial, administrative, procurement and operational management supervision as per rules, policies, and guidelines of Christian Aid and Donors
  • Taking lead in project planning and coordination to ensure timely and quality implementation of all activities
  • Provided documentation to promote design development and deliverables preparation
  • Managing budget and undertake modifications, as required
  • Attended and participated in conferences, webinars and online training courses to build skills related to job functions
  • Handled administrative functions to keep projects on track and process flow running smoothly.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments
  • Prepared meeting agendas and minutes for distribution and record keeping
  • Created job files for each project and maintained current data in each file

Technical Project Coordinator - Capacity Building

Care
Dhaka, Bangladesh
12.2019 - 03.2022
  • Attended and participated in conferences, webinars and online training courses to build skills related to job functions
  • Took initiative to identify and anticipate project needs and make recommendations for implementation
  • Leading process of preparing implementation plan, annual budget of project in consultation with Director
  • Communicating with CARE International and other Stakeholders related project activities
  • Supporting in designing research and implementation of research under project
  • Designing and implement knowledge sharing sessions, such as meetings, seminars, and other events to extensively share knowledge drawn from projects
  • Communicating and writing documents related to project for internal and external stakeholders
  • Reviewed and approved or denied modifications to project plans based on solid understanding of project scope
  • Kept projects in line with budget, schedule and content demands, closely monitoring work of team members.
  • Monitored and tracked project progress to support timely completion
  • Communicated project updates to stakeholders at all levels

Remediation and Complaint Case Handler

Accord on Fire and Building Safety in Bangladesh
Dhaka, Bangladesh
03.2016 - 11.2019
  • Organizing communications and work between brands, owners, workers, and Accord Leadership related to remediation and corrective action plans
  • Making alert Accord leadership to problems, obstacles, or challenges to finalization and execution of remediation and corrective action plans derived from Accord safety inspections
  • Liaising as needed with Accord engineers and safety and health committee trainers in effort to monitor and verify execution of remediation plans and enforcement of OSH complaint resolutions
  • Providing administrative support to factory, worker, and brand representatives related to remediation plan execution and OSH complaint resolution.
  • Coordinated multiple facets of process without sacrificing performance
  • Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness

Customer Care Executive

Genex Infosys Limited
Dhaka, Bangladesh
07.2013 - 11.2015
  • Built sustainable relationships and trust with customer accounts through open and interactive communication
  • Provided targeted customer support via live chat, email and telephone
  • Monitored customer service team to identify and eliminate service or quality gaps
  • Upheld strict security standards to protect sensitive customer information
  • Analyzing and rectifying customer concerns using established procedures, while logging all complaints and queries received
  • Responsible for actively participate in enhancing overall performance of Contact Center by sharing suggestions and ideas as well as taking initiatives for improvement.
  • Collected customer information and analyzed customer needs to recommend potential products or services
  • Took ownership of customers issues to follow problems through to resolution
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements

Education

BBA - Accounting

National University
Dhaka, Bangladesh
07.2008 - 12.2013

MBA - Human resource management

Uttara University
Dhaka, Bangladesh
04.2019 - 08.2020

Skills

Planningundefined

Accomplishments

  • Supervised team of 10 staff members.
  • Directed meticulous financial, administrative, procurement, and operational management, ensuring strict adherence to Christian Aid's and Care's rules and guidelines. Achieved seamless project execution and enhanced donor confidence.
  • Coordinated project planning and coordination efforts to ensure that all activities were completed on schedule and at the highest standard. Successfully managed the whole project life cycle, fulfilling milestones and objectives with precision.
  • Actively participated in conferences, webinars, and online training courses, leveraging opportunities to enhance skills directly related to job functions. Contributed to the professional development of the team through the application of acquired knowledge.
  • Managed administrative functions with precision, maintaining project timelines and ensuring the smooth flow of processes. Contributed to overall project efficiency through effective coordination and organization.
  • Delivered prompt and effective customer support by addressing inquiries, resolving issues, and providing product information with a focus on ensuring customer satisfaction.
  • Demonstrated strong communication skills in handling customer interactions via phone, email, and live chat, ensuring clarity and understanding.

Certification

First Aid and CPR

Timeline

Early Childhood Assistant

Smart Start Learning Centre
02.2024 - Current

First Aid and CPR

01-2024

Project Coordinator

Christian Aid
03.2022 - 09.2023

Technical Project Coordinator - Capacity Building

Care
12.2019 - 03.2022

MBA - Human resource management

Uttara University
04.2019 - 08.2020

Remediation and Complaint Case Handler

Accord on Fire and Building Safety in Bangladesh
03.2016 - 11.2019

Customer Care Executive

Genex Infosys Limited
07.2013 - 11.2015

BBA - Accounting

National University
07.2008 - 12.2013
Sonia SultanaEarly Childhood Assistant