Sonia Sonia

• Collaborated with team members to identify and resolve production issues in a timely manner.
• Diligently maintained safety and quality standards.
• Set up and tended equipment with machine operators to complete runs.
• Partnered with internal departments to achieve quality project deliverables for all manufactured materials.
• Inspected and repaired products to meet project expectations.
• Helped achieve team goals by rotating production lines and daily duties to meet demand.
• Collaborated with team members to achieve daily goals and objectives.
• Produced quality products by palletizing, packaging and assembling finished items.

• Checked packages and merchandise for damage and notified vendors.
• Supported continuous improvement initiatives within the facility by participating in process evaluations and implementing recommended changes when necessary.
• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Helped train new employees in safe practices and warehouse procedures.
• Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
• Collaborated with other movers when loading large equipment to prevent potential accidents.
• Checked cargo before transportation and determined if items adhered to proper regulation standards.

• Maintained tidy and organized store to comply with cleanliness standards.
• Listened to customer needs and desires to identify and recommend optimal products.
• Increased sales and customer satisfaction through personalized servicing.
• Engaged in friendly conversation with customer to better uncover individual needs.

• Fostered positive work environment through comprehensive employee relations program.
• Discovered and resolved complex employee issues that affected management and business decisions.
• Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
• Organized and led staff orientation programs and training to promote collaboration.

• Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
• Developed and maintained relationships with external recruitment agencies to expand candidate pools for hard-to-fill positions, ultimately leading to successful hires.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Generated and analyzed reports to monitor employee engagement and attrition trends.

• Met customer call guidelines for service levels, handle time and productivity.
• Increased efficiency and team productivity by promoting operational best practices.
• Trained new personnel regarding company operations, policies and services.
• Responded to customer requests for products, services, and company information.

• Leveraged social media platforms effectively, driving brand awareness and generating high-quality leads.
• Collaborated with marketing teams to develop and execute promotional strategies.
• Generated leads and established relationships with potential customers through outbound telephone calls.
• Advised on website optimization strategies, improving user experience and increasing organic traffic leading to higher quality leads captured online.

Best employee award for Customer Satisfaction

• Sought ways to improve processes and services provided.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Mentored junior team members, contributing to their professional development and overall team success.
• Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

• Set up and tended equipment with machine operators to complete runs.
• Diligently maintained safety and quality standards.
• Collaborated with team members to identify and resolve production issues in a timely manner.
• Sorted items into appropriate bins according to type or size.
• Organized workstations for maximum efficiency, reducing downtime between tasks.
• Maintained accurate records of materials used in the production process.
• Stocked shelves with necessary materials needed for production operations.
• Inspected and repaired products to meet project expectations.
• Troubleshot equipment problems to repair or report diagnostics.
• Partnered with internal departments to achieve quality project deliverables for all manufactured materials.
• Calibrated machines to adhere to quality standards and maintain required productivity levels.